Squadron Electronic Flight Bag Support Specialist

Squadron Electronic Flight Bag (EFB) Support Specialist, Junior

INTECON is seeking a Squadron Electronic Flight Bag (EFB) Support Specialist to support Air Mobility Command (AMC) flying squadrons by maintaining aircrew evaluation records, testing materials, qualification status, and recurring Stan/Eval reporting. This role supports the squadron's ability to track evaluation requirements, maintain qualification visibility, and provide accurate status information to leadership.

Key Responsibilities

• Perform set-up, maintenance, and restoration on EFB devices, to include:
• Device activation
• Device/application password reset
• Device/application unlock
• Initiate lost mode/device retrieval
• Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include:
• Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
• Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
• Review audit logs for unauthorized access and/or configuration changes.

Clearance Requirements

• Tier 3 Security Investigation with SECRET eligibility and enrollment in Continuous Vetting required, active SECRET clearance preferred

Qualifications

• High school diploma or equivalent required
• Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
• Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review
• Ability to troubleshoot and restore user-device functionality in a controlled operational environment

Preferred Qualifications

• Associate's degree or greater preferred in information systems, information technology, cybersecurity, electronics, or related field of study
• 4 or more years of experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
• Direct military or civilian experience supporting squadrons in similar roles at one or more performance locations.
• Cybersecurity certifications in IAT Level I or II in accordance with DoD/DoW 8140

Why Join INTECON?

At INTECON, we are at the forefront of defense, security, and technology, driving innovation, collaboration, and strategic excellence. Our employees are the foundation of our success, and we are committed to empowering them with the resources, opportunities, and support they need to thrive. As part of our team, you will play a critical role in supporting high-level defense leadership and national security operations, making a tangible impact in a fast-paced, mission-driven environment.

Join us in shaping the future of defense and security. If you are a proactive, detail-oriented administrative professional with experience managing complex task systems, coordinating workflows, handling high-level correspondence, and overseeing executive scheduling, we encourage you to apply.

Benefits

• Comprehensive Group Health Plans (Medical, Dental, and Vision) coverage.
• Company-paid Short-Term and Long-Term Disability, Life, and AD&D Insurance.
• Critical Illness and Accident Insurance.
• Flexible Spending Accounts and Supplemental Plans Available.
• Generous Paid Time Off and Holiday Pay.
• 401k Retirement Plan with Company Match.
• Company-paid Training/Development Programs, and Educational Assistance Program.
• Employee Assistance, Health Advocacy, and Financial Wellbeing Programs.

About INTECON

Founded in 1999, INTECON has been a trusted leader in delivering cutting-edge technology and strategic solutions for defense, security, and mission-critical operations for over two decades. We go beyond conventional government contracting – driving innovation, anticipating challenges, and developing forward-thinking solutions that enhance operational effectiveness and national security. INTECON leverages corporate partner resources in acquisition, design, deployment and sustainment to ensure strategic superiority and mission success for our clients. Our ISO 9001:2015 certification reflects our unwavering commitment to quality, precision, and operational excellence. With a robust suite of capabilities including Enterprise IT & Cloud-Based Technologies, Software Development & Cybersecurity, Data & Analytics, Intelligence & Professional Services, Logistics, and Tactical Equipment, INTECON empowers organizations with agile, scalable, and mission-driven solutions.

At INTECON, our dedication to integrity, ingenuity, and client-focused execution positions us as a premier partner in defense and technology. Together with Aspetto, we continue to set new standards of excellence, ensuring the security, resilience, and success of those we serve.

INTECON is proud to be an Equal Opportunity Employer committed to fostering diversity and inclusiveness. We firmly uphold the principle of Equal Pay for Equal Work, without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, eligible veteran status, or any other protected characteristic. We welcome qualified applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected.

Compensation Disclaimer

The salary range listed reflects a broad span to account for variations in experience, education, certifications, security clearance level, and other job-related factors. Final compensation will be determined based on the candidate's qualifications, relevant experience, and alignment with both company guidelines and contractual rate restrictions established by the Government or customer.