Partner Success Specialist

Job Description

Job Description

The Partner Success Specialist is the primary relationship owner for an assigned group of Church and Content Partners. This role is responsible for the long-term success of key Partner relationships, ensuring every Partner feels cared for and genuinely supported throughout their journey with the Bible App while helping them grow their impact on the platform.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. Life.Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we’re able to make a difference, and it's the driving force behind everything we do.

The Specialist utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.

What You'll Do

Partner Onboarding & Equipping

• Guide Church and Content Partners throughout their journey by providing platform orientation, product training, content strategy, and theological and community standards that equip them to successfully launch and steward their content.
• Coach YouVersion partners with strategies, systems, and tools in alignment with team direction, equipping them to steward their platform presence with excellence.
• Communicate YouVersion’s Theological and Community Guidelines consistently across the full lifecycle of each Partner relationship.
• Utilize available tools—including HubSpot, Microsoft Suite, Google platforms, and other systems—to support partner care and ongoing relationship management.

Relationship Building & Spiritual Care

• Serve as the primary point of contact and trusted advocate for key Church and Content Partners, building long-term relationships rooted in trust, faithfulness, and shared Kingdom purpose.
• Support engagement and strategic partner initiatives that deepen relationships through Quarterly Partner Roundtables, thoughtful communications, consistent follow-up, and genuine hospitality when partners visit YouVersion HQ.
• Provide care and relationship support for non-impact partners, including new partner onboarding and referrals.

Proactive Partner Health & Growth

• Monitor partner engagement and content performance metrics to identify underutilized features, surface growth opportunities, and address challenges before they escalate.
• Identify and champion Impact Partners for featured placement within the YouVersion App and across marketing channels, highlighting the impact of their ministry.
• Proactively steward the full arc of each partner relationship, deepening engagement, expanding content reach, and championing partner retention as a reflection of long-term ministry investment.
• Gather and faithfully relay partner feedback to internal teams, ensuring the partner’s voice shapes product development and platform improvements.

Partner Advocacy & Internal Collaboration

• Serve as the voice and advocate for YouVersion's ministry partners by collaborating with internal teams to resolve partner issues, communicate product feedback, and influence product planning and platform improvements.
• Uphold consistent, world-class partner care standards while leveraging available systems and tools to minimize manual effort and maximize ministry impact.
• Contribute to the development of scalable processes, playbooks, and shared resources that raise the quality of every partner’s experience on the platform.

Skills Needed to Succeed

• Exceptional verbal and written communication skills able to articulate complex concepts with clarity, warmth, and relational depth that builds lasting trust with ministry partners.
• Strong technical aptitude with the ability to quickly learn and confidently explain platform tools, features, and workflows to partners at varying levels of technical proficiency.
• Data literacy and analytical thinking capable of interpreting engagement metrics, tracking ministry impact, and using insights to guide proactive partner conversations.
• Proactive problem-solving and conflict resolution skills with the ability to mediate concerns graciously, navigate differing perspectives, and develop strategic solutions that strengthen partner relationships.
• Strong understanding of the local church, Christian ministry landscape, and the unique needs of ministry organizations navigating digital platforms.
• High School Diploma or GED.
• Bachelor’s degree in a related field preferred.
• 3+ years of related work experience in customer success, account management, ministry partnerships, or church ministry roles.
• Demonstrated experience with Christian ministry organizations; familiarity with the local church ecosystem strongly preferred.
• Experience with CRM or partner management platforms (e.g., HubSpot) preferred.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons. 
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health. 
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase. 
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment! 
• $160 annually in development dollars for team members to invest in their professional growth. 
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church. 

While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page. 

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.