Member Support Center Representative - Full Time
1st MidAmerica Credit Union
Member Support Center Representative
We are seeking a Member Support Center Representative to assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Key responsibilities include:
- Assist members and potential members with their telephone requests.
- Research and resolve routine member questions and problems.
- Answer questions about credit union products and services.
- Answer loan questions, calculate payments, calculate payoffs and provide requested documentation.
- Identify cross-sell opportunities and cross-sell services to members.
- Maintain member account information on computer system.
- Ensure compliance with policies and regulations.
Qualifications:
- High school diploma or equivalent.
- One year to three years of similar or related experience.
- Prior call center experience is preferred.
- Customer service experience is a plus.
- Strong communication skills and attention to detail.
- Must be able to sit for long periods of time.
What we offer:
- Competitive salary and benefits.
- Opportunities for career growth.
- Supportive team environment.
Schedule:
- Monday Friday 8:00 AM 6:00 PM
- Saturday Hours 8:00 AM 1:00 PM
- Full Time Employees have a 40-hour work week within the hours listed above.
Disclaimer: Must be able to work and travel to different credit union locations as determined by management.
1 st MidAmerica is an Equal Opportunity Employer.
1st MidAmerica Credit UnionVacancy posted 4 days ago
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