Member Support Center Representative - Full Time

Member Support Center Representative

We are seeking a Member Support Center Representative to assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Key responsibilities include:

• Assist members and potential members with their telephone requests.
• Research and resolve routine member questions and problems.
• Answer questions about credit union products and services.
• Answer loan questions, calculate payments, calculate payoffs and provide requested documentation.
• Identify cross-sell opportunities and cross-sell services to members.
• Maintain member account information on computer system.
• Ensure compliance with policies and regulations.

Qualifications:

• High school diploma or equivalent.
• One year to three years of similar or related experience.
• Prior call center experience is preferred.
• Customer service experience is a plus.
• Strong communication skills and attention to detail.
• Must be able to sit for long periods of time.

What we offer:

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment.

Schedule:

• Monday Friday 8:00 AM 6:00 PM
• Saturday Hours 8:00 AM 1:00 PM
• Full Time Employees have a 40-hour work week within the hours listed above.

Disclaimer: Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.