System Administrator

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business. Working hours Internal IT is a 24/7teamalthough working hours are primarily Monday through Friday, 8am to 5pm local time. Occasional after hours and/or weekend work will berequiredbased on ongoinginitiatives and special requests. Participate in a rotating on-call schedule (afterhours and weekends) Location requirements: Greenwood Village, CO - Hybrid role with 3 days in the office each week Why this job is exciting Feeling stagnated in your current IT role? Youwon’t atNexusTek - no two days are alike in the MSP world! This is a fast-paced,ever-changingIT position. You will work hands-on with the latest technology in multiplesystemsand tools. All while engaging ourinternal usersin the process to understand their technology needs and enhance their technologyefficiencies. Who you are Proactive and independent technical expert who performs a variety oftier I, tier II, and tier IIItechnical support responsibilities, requiring a thorough working knowledge of information technology andremotedesktop support.You are a skilled communicator on all levelsand dedicated to providing top-notch customer service.Your meticulous attention to detail is shown through your timekeeping, documentation, and executionof the technical work. You Know How To: Serve as the first point of contact for customers seeking technicalassistanceviatickets generated bye-mail andphone calls. Demonstrate knowledge and experience in information technology and administration. Maintain strict confidentiality and security ofthe internalcustomer supportandtickets, records, and sensitive informationin accordance withcompany policies. Diagnose, research,troubleshoot,and resolveTierI, II, and IItechnical hardware (printer, computer, peripherals) and common software issues. Assistusers that may be locked out of computing devices, cloud services, or other applications. Direct unresolved issues to the next level of support personnel. Maintain the highest possible level of customer service. Work with vendors to provideinternal userswith updates on ISP outages or vendor support issues. Assistwith the upkeep ofinternalenvironment documentation. Identifyand contribute toautomating tasks and processes. Work with the HR team and managers of various levels onthe onboarding and offboarding of NexusTek employees and contractors. Willingness to learnnew technologies, systems, and tools. Asset management – provide adequate laptops and required equipment to new employees, replace/refresh gear for existing employees, and ensure that equipment is returned by former employees. Minor officetaskssuch ascollecting mail,acceptingdeliveries, etc. SkillsNeeded: To best serve ourinternal NexusTek users, you willberequiredtohave most of the skills below along with a strong desire to learn. Microsoft Windows Server 2008 to present MicrosoftWindows 10to present Microsoft SQL Server 2008 to present. Microsoft Exchange 2007 to present Microsoft Hyper-V 2012R2-2019 Microsoft RDS 2008R2 to present. Active Directory, DNS, DHCP VMware ESXi 5.5 to present Veeam Backup & Replication Email filtering and encryption such as Barracuda & Avanan /Checkpoint Cloud and virtualization-based technologies, Azure, GCP, AWS. Network infrastructure devices, such as routing/switching (CiscoMeraki) Public DNS Knowledge of Network Management (SNMP, MIB) Configuration of DMZ, IDS/IPS, Encryption, ACL's, 802.1x Wireless technologies (802.11a/b/g/n, WPA2, WLC, WAP) Remote Access Platforms, such as Cisco AnyConnect PC hardware troubleshooting MacOSconfiguration and troubleshooting Applications: Citrix ScreenConnect Microsoft Office products SentinelOne 3CX/phone system management Pay and Benefits: This is a full-time hybrid position located at the Greenwood Village headquarters office in the Denver, CO along with working remotely from home. Estimated Starting Salary/Wage Range: $32-$35 hourly , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individ uals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.) In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: Four weeks of annualaccruedPTO Seven paid national holidays Company-paid life insurance, short and long-term disability Voluntary benefits such as critical illness and accident Voluntary Legal Shield and identity theft protection Discretionary annual 401k match plan Employee Assistance Program Access to over 90,000+ courses in ADP My Learning StandOut employee engagement tools Eligible to apply for a Pluralsight license We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time. We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted. Interview Process - Typical interview process for this role: As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections: Self-Description : Select adjectives that best describe you. Job Requirements : Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role. Interview Stage - We’ll dive into your experience more in depth One-hour technical interview withhiring manager (virtual) One-hour follow-up interview with internal team members(virtual) TBD- potential for one more 30 minute wrap up call You are welcome to requestadditionalconversations with team members youdidn’tget to meet during the process NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws NexusTek participates in E-Verify for all US Employees Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. #J-18808-Ljbffr NexusTek