Hotel Guest Service Rep

Now Hiring Front Desk Agents

We are looking for friendly, dependable, and motivated individuals to join our front desk team at our busy hotel! We are currently hiring for morning and evening front desk shifts. Applicants must be available to work weekends and should be comfortable working in a fast-paced environment.

Front Desk responsibilities include:

• Welcoming and checking guests in and out
• Answering phones and assisting with reservations
• Providing excellent customer service
• Handling guest questions, concerns, and requests professionally
• Processing payments and maintaining an accurate cash drawer
• Communicating with housekeeping, maintenance, and management
• Keeping the front desk and lobby area clean and organized
• Assisting guests with Hilton Honors information and hotel services
• Staying productive during slower periods by completing assigned front desk duties

What we are looking for:

• Dependable and punctual
• Friendly, professional, and guest-focused
• Able to work in a busy, fast-paced hotel environment
• Must be available for weekend shifts
• Able to work morning and/or evening shifts
• Strong communication and customer service skills
• Basic computer skills
• Able to multitask and stay organized
• Comfortable handling guest concerns calmly and professionally
• Must be a team player and willing to help where needed
• Previous hotel experience is preferred, but we are willing to train the right person

If you enjoy working with people, providing great hospitality, and being part of a team, we would love to hear from you!

Apply today and come join our team!

What we offer:

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

Provides customer service to guests of hotel by performing the following duties.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.