Service Manager

Job Full Description

Service Manager


$60,000 - $70,000/year | Grand Rapids, MN

Express Employment Professionals is recruiting a Service Manager for a local company in the Grand Rapids area. We're looking for an experienced, hands-on leader who can oversee a busy service department, support a team of technicians, and ensure customers receive timely, professional service from start to finish.

This position is ideal for someone who understands a mechanical service environment and is comfortable balancing customer needs, technician workloads, scheduling, and day-to-day department operations.

Responsibilities

• Oversee daily service department operations and workflow
• Schedule and prioritize service and repair work
• Assign jobs to technicians based on workload and skill level
• Communicate with customers regarding repairs, recommendations, costs, and completion timelines
• Review work orders and help ensure jobs are completed accurately and efficiently
• Support technicians with questions, troubleshooting, and job priorities
• Monitor open work and follow up on jobs to keep projects moving
• Address customer questions or service concerns professionally
• Maintain an organized, productive, and safety-focused work environment
• Work with other departments to coordinate customer and operational needs

Qualifications

• Previous service management, service writing/advising, shop leadership, or related experience
• Strong mechanical knowledge and understanding of repair/service operations
• Experience leading or coordinating technicians is preferred
• Strong customer service and communication skills
• Ability to organize schedules and manage multiple priorities
• Comfortable making decisions and resolving customer or workflow issues
• Dependable, organized, and able to take ownership of department performance
• Previous experience working around mechanical equipment, vehicles, or similar products is a plus

Schedule: Monday-Friday
Pay: Up to $70,000/year starting salary for the right candidate, based on experience and qualifications.

If you have a strong mechanical background and enjoy leading a team while providing excellent customer service, we want to hear from you!

Apply today with Express Employment Professionals! Apply online at ExpressProsMN.com or email your resume with the job title to View email address on click.appcast.io .

Questions? Contact View phone number on click.appcast.io.

Visit Us!
102 3rd St. NE, Suite 100
Grand Rapids, MN 55744

At Express, we're committed to helping great people find great companies. When you work with Express, you'll have a dedicated Employment Specialist supporting you throughout the hiring process, and our services are always free to job seekers. Apply today and take the next step in your career!

#3371OS

Brainerd/Grand Rapids, MN
3371
102 3rd St NE
Suite 100
Grand Rapids, MN 55744