Onsite CPAP Operations Lead - Team & Quality

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Phoenix, AZ. Position Summary: The CPAP Supervisor will help lead the CPAP and Licensed Technician teams while accurately fulfilling CPAP/BiPAP requests. It is their responsibility to ensure high accuracy and quality of the CPAP materials sent. The CPAP Supervisor will work alongside the CPAP program manager to address the volume and labor needs of VGM Fulfillment’s CPAP team. What’s more? At VGM Group, we are 100% employee owned . Click to view more about VGM! Reporting to: CPAP Program Manager Working Location: VGM Warehouse - Phoenix, AZ Work Hours Classification: Full-time, Monday-Friday, 1st shift [6am-2:30pm] Position Responsibilities Properly translate the CPAP settings template that is prescribed/ordered by a practitioner Define labor for volume necessities and relay information to the CPAP Program Supervisor Update SOPs and policies relating to CPAP procedures Pick, set, and ship CPAP and BiPAP devices Oversight of CPAP / BiPAP prescriptions and orders to verify accuracy Follows strict confidentiality and HIPAA privacy and security guidelines Flexible availability to come in early and/or stay late as needed to provide adequate support to the business Responsible for leading and developing assigned team members, inclusive of completing annual reviews, weekly timecards, and any time off requests Maintain thorough understanding of standard operating procedures and answer any questions relating to the procedures Provide both direct and indirect supervision of employees Work cooperatively in a team environment to achieve business goals and growth opportunities Maintains a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials. Performs other duties as assigned Position Qualifications Education/Experience: High school diploma/GED desired Equivalent professional experience preferred Must comply with continuing education per Company, regulatory, and contractual requirements’ Skills and Competencies: Ability to work in a fast-paced environment with urgent deadlines Strong initiative and commitment to success Flexible with the ability to routinely adapt to change Attention to detail and follow through on commitments Customer service focused Physical Requirements: Ability to lit 5 lbs. to 15 lbs. at time Ability to stand and walk throughout the facility 50% of the workday Operation of warehouse machinery and equipment Visual abilities to include reading, distance vision and peripheral vision Learn more about VGM Group, Inc.: Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit Functions of the Inventory Associate role may include operating a forklift, reach truck, or electric pallet jack. Operation of this equipment is considered safety-sensitive falls within the parameters of VGM Fulfillment’s Drug-free Workplace Policy. This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr VGM Fulfillment