Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With 10 years in the insurance industry — five as a team member and five as an agent — I’ve built an office rooted in teamwork, growth, and community involvement. Our current team includes three full-time and two part-time team members, and we take pride in creating an environment where everyone feels valued and supported. We offer a Simple IRA, monthly team lunches, birthday celebrations, and regular team-building activities to stay connected and celebrate wins together.

I graduated from the University of Georgia with a degree in Risk Management and Insurance, and I’m deeply involved in the community, serving as President of the Fort Valley Kiwanis, past President of the Byron Rotary, and on multiple local boards supporting education and tourism. Giving back is an important part of who we are — and every member of our team contributes to that mission.

We’re looking for team players who are coachable and eager to learn — people who want to grow alongside a collaborative, driven group. What truly makes our agency special is the supportive, goal-oriented culture we’ve created. Everyone works together to achieve success while making a meaningful difference in our community. If you’re ready to grow, contribute, and be part of something bigger, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Capista - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.