Customer Service Representative (Part-Time)

Customer Service Representative (Part-Time) Job Category: Guest Services Requisition Number: CUSTO002399 Locations: Branson Theater, 1001 Shepherd of the Hills Expy, Branson, MO 65616, USA Shift: 8:00 am – 3:00 pm or 8:00 am – 2:00 pm, Monday–Saturday (8:15 am on Mondays) Potential to work late as 7:45 pm with a later start time Some Saturdays required Unpaid lunch break of 30–60 minutes 28 hours per week Company Overview Sight & Sound is an organization that fosters a culture of love for God and others, trust, teamwork, and collaboration. Responsibilities Provide the highest level of customer service, assisting guests over the phone and in person as needed. Handle difficult problems or situations professionally and graciously. Use computer systems such as Showtix, Microsoft Teams, Outlook, SharePoint, and Talkdesk. Communicate clearly and efficiently with leadership and the broader team at both locations. Complete daily tasks related to guest reservations promptly. Demonstrate and support the culture of Sight & Sound in all interactions. Keep informed about sales and business policies decided by leadership. Perform all other duties as assigned. Prerequisites Solid typing skills Excellent written and verbal communication and interpersonal skills Ability to remain calm and rational under pressure in a fast‑paced environment Willingness, desire, and ability to learn and serve Critical thinking and problem‑solving ability in partnership with leadership Preferred Qualifications High School diploma or equivalent Less than 2 years of Customer Service experience In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr