Medication History Technician Lead

Medication Verification Technician

Assist / support Leadership in Medication Verification in assessment of personnel training needs. Assist / support Leadership in training and competency program development /enhancement. Assist / support Leadership in implementation of new training/competency programs. Completes training of new and existing medication verification technician personnel. Completes competency assessment of technician staff.

Qualifications

Education:

• Training or experience in customer service, education, communication, or related field preferred.

Licensure/Certification/Registry:

• Possesses or in process of a current State of Illinois Pharmacy Technician license.

Experience:

• Minimum 2 years of experience in healthcare or customer service.

Other Knowledge/Skills/Abilities:

• Demonstrates understanding of organizational culture and initiatives.
• Demonstrates all values of the organization as demonstrated through work history and documented on performance review.
• Demonstrates excellent oral and written communication, problem solving, basic math, and customer relations skills.
• Demonstrated ability to utilize Microsoft Office programs

Responsibilities

• Lead trainer for medication verification technician core positions during 90-day probationary period.
• Develops, modifies, and implements training schedules for new technician staff.
• Identifies, evaluates, and reports performance and behavioral problems or issues with new and existing staff.
• Modification of staff training plans to address individual staff deficiencies.
• Assists Leadership in the design of training programs.
• Assists in the selection of other technician trainers as needed.
• Coordinates/performs staff competency assessments.
• Assists in staff training for new technologies, procedures, or programs.
• Develops annual goals consistent with MHS strategic plan and goals.
• Manages/updates all records of education/competency for the department.
• Attend Employment Development (EDI) or Leadership Development (LDI) courses through Organizational Learning & Development as determined by manager.
• Performs other related work as required or requested.