Customer Experience Advocate I (Fredericksburg, VA)

UGI Corporation - - Responsibilities: Respond to and process all customer calls in a prompt and professional manner; Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification; Acknowledge and resolve customer concerns; promptly escalate complaints when needed; Process orders, forms, applications, requests, and payments accurately; Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs