Public Services Assistant - Enumclaw - 22.5 Hours

Public Services Assistant

King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) to support community members in the Enumclaw and Auburn libraries, which are part of the Rainier Region of KCLS. The Rainier Region includes the following community libraries: Algona Pacific Auburn Black Diamond Covington Enumclaw Muckleshoot

The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction and information. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling. The PSA regularly assists patrons in using computers and printers and works to ensure that library technology is functioning. The PSA also addresses patron behavior issues in the library. PSAs may need to directly de-escalate and resolve disputes, enforce the Patron Code of Conduct and handle challenging situations with patrons.

Successful candidates are quick learners, reliable, flexible and committed to building positive relationships with both coworkers and patrons from all backgrounds. Ideal candidates bring the ability to resolve service, circulation, and technology issues with a high standard of customer service and strong critical-thinking skills. They possess substantial, in-person customer service experience, demonstrate the ability to model and champion Intellectual Freedom and feel confident working directly with diverse communities, including seniors. A positive attitude, the ability to troubleshoot technology, and the skill to teach others how to use technology are essential. Candidates who speak languages in addition to English—especially Spanish—are encouraged to apply.

Schedule: Monday, 10:15am-6:15pm at the Auburn Library Friday, 9:45am-6:15pm at the Enumclaw Library Saturday, 10:45am-6:15pm at the Enumclaw Library (Schedules are subject to change based on business needs)

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge-sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals in participating in the job application or interview process and/or performing the essential functions of the position upon hire.

Need an accommodation to apply or interview? Call View phone number on click.appcast.io or email View email address on click.appcast.io. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.