Product Analyst

Kforce has a client in need of a Product Analyst in Boston, MA. Responsibilities:

• Manage and prioritize incoming support requests, troubleshooting issues and coordinating resolutions with stakeholders and technical teams
• Gather, analyze, and document business requirements to support product enhancements and process improvements
• Collaborate with product and delivery teams to break down large initiatives into actionable user stories, research items, and development tasks
• Write clear user stories, acceptance criteria, and functional documentation that align business needs with technical solutions
• Support Agile ceremonies, including backlog refinement, sprint planning, and story review sessions
• Conduct user acceptance testing (UAT) to validate functionality, ensure requirements are met, and identify defects
• Track testing results, document findings, and work with development teams to resolve issues
• Partner with cross-functional teams to ensure successful delivery of product enhancements and system improvements
• Assist with process documentation, workflow analysis, and continuous improvement initiatives
• Support organizational change efforts by helping ensure smooth adoption of new features and business processes
• Monitor system performance, user feedback, and support trends to identify opportunities for enhancement
• Communicate project updates, risks, and requirements effectively to business and technical stakeholders
• Bachelor's degree in Business, Information Systems, Technology, or a related field, or equivalent professional experience
• 2+ years of experience in a Business Analyst, Product Analyst, Systems Analyst, or similar role
• Experience gathering requirements, documenting business processes, and creating functional specifications
• Strong ability to write detailed user stories, acceptance criteria, and business requirements documentation
• Familiarity with Agile methodologies and software development lifecycles
• Experience supporting backlog management, story refinement, and sprint-based delivery processes
• Ability to conduct user acceptance testing, document test results, and validate business requirements
• Knowledge of CRM platforms, business applications, or customer data solutions is preferred
• Strong analytical, problem-solving, and organizational skills with excellent attention to detail
• Ability to manage multiple priorities and adapt to changing business needs
• Excellent verbal and written communication skills with the ability to work across technical and non-technical teams
• Proficiency with Microsoft Office applications and experience using collaboration or work management tools
• Demonstrated ability to work independently while contributing effectively within a team environment