Automotive Repair Floor Manager

Job Description

Job Description

Position Summary

The Floor Manager is responsible for overseeing the daily operations of the tire shop floor, ensuring efficient workflow, exceptional customer service, workplace safety, and highquality workmanship. This role supervises technicians, coordinates vehicle service activities, manages shop productivity, and helps drive sales while maintaining company standards.

Key Responsibilities

Operations Management 

• Oversee daily shop operations and workflow. 
• Assign work orders and prioritize jobs to maximize efficiency. 
• Monitor service quality and ensure all work meets company and industry standards. 
• Coordinate with service advisors and management to maintain smooth operations. 
• Ensure vehicles are completed on schedule and customers are kept informed of delays. 

Team Leadership 

• Supervise tire technicians and shop personnel.
• Train, mentor, and evaluate team members. 
• Enforce company policies, procedures, and performance expectations. 
• Foster a positive, productive, and team-oriented work environment. 

Customer Service 

• Assist customers with service questions and concerns. 
• Resolve customer complaints professionally and promptly. 
• Ensure customers receive accurate information regarding tire services, repairs, and recommendations. 
• Support sales efforts by identifying additional service opportunities. 

Safety & Compliance

• Maintain a safe and clean work environment. 
• Ensure compliance with OSHA regulations and company safety standards.
• Conduct safety meetings and monitor proper use of equipment and tools.
• Report and address safety hazards immediately. 

Inventory & Equipment Management 

• Monitor tire inventory, supplies, and shop equipment. 
• Assist with ordering and receiving products.
• Ensure proper storage and organization of inventory. 
• Coordinate maintenance and repair of shop equipment. Performance Management  
• Track technician productivity and efficiency. 
• Monitor labor hours and shop performance metrics.  
• Support achievement of revenue, margin, and customer satisfaction goals. 
• Provide regular feedback and performance coaching to employees. 

Qualifications 

• High school diploma or GED required. 
• 3+ years of experience in automotive tire service or automotive repair. 
• Previous supervisory or leadership experience preferred. 
• Strong knowledge of tire installation, balancing, alignments, and basic automotive maintenance. 
• Excellent communication and customer service skills. 
• Ability to multitask and work in a fast-paced environment. 
• Proficiency with point-of-sale and shop management software. 
• Valid driver's license with clean driving record preferred.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 75 pounds. 
• Ability to work in varying shop temperatures and conditions. 
• Frequent use of hand and power tools. 
• Ability to safely operate customer vehicles. 

Performance Goals 

• Maintain high customer satisfaction ratings.  
• Achieve shop productivity and profitability targets.  
• Minimize rework and service errors. 
• Maintain workplace safety compliance and low incident rates. 
• Support employee development and retention. 

Compensation 

• Competitive hourly wage or salary based on experience. 
• Performance-based bonuses. 
• Paid time off and holiday pay. 
• Employee discounts on tires and automotive services.