Operational Change Control Specialist, NA

Operations Change Control Specialist

Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Operations Change Control Specialist to support the team. In this role, you will serve as a central coordination point for managing and tracking operational change activities, ensuring changes are properly reviewed, documented, and executed in alignment with established processes. You will act as a liaison across departments, facilitating communication between teams to support safe, efficient, and well-coordinated operational outcomes.

This role will focus on strengthening cross-functional communication, standardizing change control practices, identifying gaps in current workflows, and driving process improvements. By bringing structure and visibility to operational changes, you will help reduce risk, improve consistency, and support overall operational excellence as the organization continues to scale.

Day-to-day responsibilities include managing change requests and documentation, coordinating and scheduling change activities, and supporting operational readiness for items such as maintenance, construction-related updates, and customer-impacting events. A successful candidate will work closely with Technical Account Managers (TAMs) and partner with Operations, Construction, Engineering, Sales, and other cross-functional teams to ensure alignment and successful execution of planned changes.

Your contributions will help drive consistency in change management processes, improve coordination across teams, and support reliable, scalable operations across the portfolio. This role offers the opportunity to build deep expertise in operational change control while playing a key role in improving how teams plan and execute work in a high-growth, mission-critical environment.

Administrative Support & Facilitation

• Serve as the central coordination point for operational change control activities, facilitating structured execution and communication across teams.
• Act as a key facilitator across internal teams, improving cross-functional alignment, communication, and visibility for planned operational work.

Process Improvement & Development

• Develop and enhance change control processes, procedures, and operational workflows.
• Proactively identify gaps in execution and implement improvements to drive standardization, efficiency, and risk reduction.
• Contribute to initiatives that strengthen operational rigor, scalability, and process consistency across the organization.

Operational Reporting & Coordination

• Partner with Technical Account Managers (TAMs) and internal teams to support reporting on operational activities, change performance, and execution outcomes.
• Coordinate and support inputs into MBRs/QBRs, with a focus on change activity, risks, and operational trends.

Customer Relationship Management

• Maintain awareness of customer-impacting activities to ensure operational changes are planned and executed with minimal disruption.
• Support coordination and alignment for customer-facing operational updates, maintenance activities, and planned outages.

Customer Communication & Notifications

• Coordinate and manage communications related to operational changes, ensuring stakeholders are informed of maintenance, outages, and key updates.
• Support intake and triage of requests through internal systems (e.g., ServiceNow), ensuring timely routing and resolution.
• Maintain accurate distribution lists and communication channels for operational notifications.

Project and Ticket Management

• Manage the lifecycle of change requests and operational tickets, including intake, documentation, approval coordination, and closure.
• Oversee and prioritize work queues to ensure timely execution and adherence to process standards.
• Support submission and tracking of requests to ensure completeness, accuracy, and alignment with change control protocols.

Cross-Functional Collaboration

• Act as a liaison between Operations, Engineering, Construction, and other internal teams to ensure alignment on planned work and dependencies.
• Coordinate across teams to ensure operational changes are properly sequenced, communicated, and executed without conflict.
• Partner with supporting functions as needed where changes impact timelines, deliverables, or operational readiness.

Documentation & Reporting

• Maintain accurate and complete change records, documentation, and audit trails for all operational activities.
• Support the coordination and documentation of post-change reviews and incident-related analysis (e.g., service action reviews).

Additional Duties

• Handle additional duties as assigned by Management.

Job Requirements

• Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Critical Operations, Project Management, Change Management, or Technical Operations Support.
• Experience in the Data Center Industry or Critical Operations is strongly preferred.
• Experience with contract management, documentation, or administrative coordination in an operational environment is preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio.
• Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively.
• Excellent verbal and written communication skills.
• Ability to manage time effectively and handle multiple concurrent requests, priorities, and change activities.
• Strong interpersonal skills, with the ability to drive alignment and work across diverse teams and stakeholders.
• Exceptional organizational skills and keen attention to detail.
• Travel required is expected to be up to 5-15% but may increase over time as the business evolves.

Physical Demands and Special Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $85,000 - $105,000 + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.