Senior Operational Intelligence Developer

We are seeking a Senior Operational Intelligence Developer to join our collaborative team. This role focuses on implementing observability for key systems using tools like New Relic, IBM Tivoli, ServiceNow, etc.If you are dedicated to observability development, we encourage you to apply.Kindly note that this role supports remote work, but only from within Ukraine.ResponsibilitiesSetup New Relic agents on source systems and enable monitoring of KPIsWork closely with CTC teams to plan and configure log ingestion and parsing into New Relic from various sourcesDevelop custom scripts to enable monitoring of unsupported applications and data sourcesAnalyze log and metric data, build NRQL queries in New Relic to extract meaningful dataBuild dashboards in New Relic based on requirements and insightsEnsure CMDB in ServiceNow has all relevant entities enabled with auto-discoveryCreate alerts in New Relic using best practices and integrate alerts with IBM NOI event management for automated incident creation in ServiceNowRequirements3+ years of experience in operational intelligence and observabilityFundamental knowledge of RHEL and AIX OSExperience with New Relic platform and NRQL featuresProficiency in scripting languages such as Bash and PythonFamiliarity with Observability and AIOps best practicesKnowledge of SRE monitoring principles and approachesBasic knowledge of Azure Cloud and its services; understanding of monitoring in Azure Cloud; understanding of how Azure telemetry can be ingested into New RelicFlexibility and adaptability to meet changing client needsTroubleshooting mindset, self-motivated team player, and ability to take initiative and leadership for complex tasksStrong sense of accountability for efficiency, responsibility, and timely completion of workAbility to work independently without continuous supervisionCollaborative and cooperative team playerStrong written and verbal communication skills in English, meeting at least a B2 proficiency levelNice to haveExperience with IBM Tivoli NetcoolBackground in ServiceNowKnowledge of Azure MonitorWe offerWith us you can:Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locationsParticipate in volunteer, charity programs and communities (both technical and interest-based)We focus on your professional growth:You can plan your individual career path together with your managerReceive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)What we offer:Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenKindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest. #J-18808-Ljbffr EPAM Systems, Inc.