Reservations/Call Center Supervisor

$60k - $76k

MV Transportation

MV Transportation is seeking a Reservations/Call Center Supervisor to lead a team supporting paratransit and fixed-route riders. This role oversees daily reservations and inbound call activity, ensuring accurate trip booking, on-time performance, and exceptional customer service. The supervisor monitors quality and productivity metrics, coaches agents, handles escalated issues, and enforces safety and compliance standards. Partnering with operations, they optimize staffing, schedules, and processes to deliver reliable, accessible transportation that connects riders to vital community services.

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Vacancy posted 15 days ago

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