Customer Success Manager

Crestfield Talent is seeking a proactive Customer Success Manager to support client relationships, account engagement, and long-term customer satisfaction.

This hybrid role is a good fit for someone who communicates well, enjoys building professional relationships, and is comfortable managing multiple client accounts while coordinating with internal teams.

Responsibilities

• Manage ongoing communication with assigned customer accounts

• Help clients get the most value from products or services

• Conduct regular check-ins and account follow-ups

• Maintain accurate account notes and activity in CRM systems

• Coordinate customer needs with internal departments

• Identify opportunities to improve engagement and retention

• Support onboarding and account transition activities

• Track open requests and ensure timely follow-up

Qualifications

• Strong communication and relationship-building skills

• Good organization and attention to detail

• Comfortable using CRM and office software

• Able to manage multiple customer accounts

• Professional and dependable

• Previous customer success, account management, sales, or client-facing experience is preferred

Skills

Customer Success • Account Management • Client Relations • CRM • Customer Retention • Account Support • Relationship Management • Client Onboarding • Business Communication • Problem Solving • Organization • Time Management

Position Highlights

• Hybrid work arrangement

• Full-time schedule

• Professional client-facing environment

• Account ownership experience

• Opportunities for career advancement