Application Support Analyst

We are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of several applications. The position provides a broad range of systems oversight from operational performance & support, new technology integrations and systems integrations.

WHAT WE CAN OFFER YOU

Industry-leading performance-based bonus program Employee Stock Ownership Plan (ESOP) Traditional and Roth 401K Tuition reimbursement for associates Scholarship for associates’ children up to $28,000 per child 1-month paid sabbatical after every five years of employment, plus $5,000 for travel 1-week paid volunteer leave each year 100% charitable match Medical, dental, and vision insurance coverage 100% paid 10-week maternity leave

A DAY IN THE LIFE

Perform troubleshooting of user issues for Legal application involving external resources Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products Analyze, extract and translate business requirements into technical requirements Effectively test changes and enhancements to deliver the best possible solution Accurately document requirements and solutions so that it can be communicated to development resources Identify root cause for commonly occurring issues and recommend permanent solutions Create training guides and documentation for a wide range of audiences Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents Legal systems data familiarity to support AdHoc data requests and BI reporting Be able to communicate effectively with a wide range of end users/business users

NECESSARY QUALIFICATIONS

Bachelor’s Degree in a technology related field. 5-7 years of experience in an application support role. Ability to quickly grasp applications purpose and understanding of its process. Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge, General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests Knowledge of business operations; construction industry experience considered a plus. Self-motivated individual who can find innovativeways to solve recurring problems. Strong troubleshooting, analytical, reasoning and research abilities. Exceptional communication skills both written and verbal. Ability to decipher, and present technical information to a non-technical audience and its impact Strong interpersonal skills and perform high level customer service. Thrive in a fast-paced and agile work environment. Some travel required. #J-18808-Ljbffr The Timberline Group