Appointment Scheduler

About Us

Pierce Washington is committed to delivering professional service and building strong relationships with customers. We value organization, clear communication, and teamwork, and we strive to create a positive experience for every customer we serve.

About the Job

Pierce Washington is seeking a detail-oriented and customer-focused Appointment Scheduler to coordinate appointments, manage calendars, and ensure efficient scheduling operations. In this role, you will communicate with customers, confirm appointments, handle scheduling changes, and maintain accurate records.

This position is ideal for someone with strong organizational and communication skills who enjoys helping people and keeping daily operations running smoothly. You will have the opportunity to strengthen your customer service, time management, and administrative skills while contributing to the company's overall success.

Key Responsibilities:

• Schedule, confirm, reschedule, and cancel appointments.
• Answer incoming calls, emails, and scheduling inquiries professionally.
• Maintain accurate appointment calendars and customer records.
• Send appointment reminders and follow up on missed appointments.
• Coordinate with internal teams to avoid scheduling conflicts.
• Protect confidential customer information and maintain organized records.

Requirements

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Basic computer proficiency and familiarity with email and calendar applications.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Professional attitude and ability to work independently and as part of a team.

Bonus Points

• Previous experience as an Appointment Scheduler, Scheduling Coordinator, Receptionist, Administrative Assistant, or Customer Service Representative.
• Experience with appointment booking software, calendar management systems, and CRM platforms.
• Familiarity with Microsoft Office, Microsoft Outlook, Google Calendar, and data entry.
• Experience handling inbound and outbound calls, appointment confirmations, and customer follow-ups.
• Strong telephone etiquette, problem-solving skills, and customer relationship management experience.

Perks

• Opportunity to develop valuable administrative and customer service skills.
• Supportive and collaborative work environment.
• Opportunities for professional growth and career development.
• Training and guidance to help you succeed in the role.
• Potential to develop skills in scheduling coordination, office administration, and customer relationship management.

Join Pierce Washington and contribute to a team that values professionalism, organization, and excellent customer service.