Manager-Specialty Pharmacy - Mercy NWA

Find your calling at Mercy!

Responsible for the coordination, and implementation of Specialty Pharmacy Services at an assigned location. Ensure that all local, state and federal rules and regulations are followed in Mercy Pharmacy Services (MPS) Company 80 locations. Responsible for identifying potential and existing drug-related problems and taking appropriate actions to prevent or resolve them. Work closely with the medical staff to design and implement pharmaceutical protocols. Facilitates the development and ongoing management of systems that promote desirable patient outcomes using safe, cost-effective medication therapy. Ensures the efficient utilization of resources to meet productivity and financial goals. Supports a compliant and effective 340B drug program. Coordinates specialty pharmacy services in collaboration with other pharmacy managers. Designs, implement and coordinates appropriate marketing programs to attract and maintain customer business. Inspires a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. Model’s professional standards, having a positive attitude, and engaging co-workers to become leaders of change. The Manager-Specialty Pharmacy encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. Holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Manager – Specialty Pharmacy

Location: Mercy Northwest Arkansas

Overview

The Manager–Specialty Pharmacy is responsible for the coordination, oversight, and implementation of Specialty Pharmacy Services at the assigned location. This leader ensures full compliance with local, state, and federal regulations across Mercy Pharmacy Services (MPS) Company 80 sites. The role is responsible for identifying potential or existing drug‑related issues, taking proactive action to prevent or resolve them, and partnering closely with medical staff to develop and implement pharmaceutical protocols. This position also supports the development and ongoing management of specialty pharmacy systems and workflows.

Key Responsibilities

Safety & Risk Management

• Maintain strict confidentiality of patient, visitor, and coworker information and comply with all HIPAA Privacy Rule standards.
• Adhere to Mercy and departmental policies related to risk management, safety, medication use, security, fire safety, and infection control.
• Ensure compliance with all federal, state, and local laws, rules, and regulations.
• Use internal and external data to continuously improve pharmacy operations.

Pharmacy Services

• Direct the development, implementation, and ongoing management of specialty pharmacy services; monitor program performance and report to pharmacy leadership.
• Lead initiatives involving technology, staffing models, scheduling, and formulary management that enhance pharmacy service levels.
• Develop and implement targeted pharmacy operational practices that improve patient care, safety, and cost‑effectiveness.
• Coordinate identification, resolution, and communication of pharmacy operational issues with other departments.
• Provide Medication Therapy Services, including patient assessment and clinical recommendations regarding medication selection, dosing, scheduling, contraindications, and interactions.
• Collaborate with medical staff to clarify orders and optimize drug therapy.
• Develop and update policies, procedures, and training materials for pharmacy programs and pharmaceutical care.
• Coordinate 340B pharmacy programs at eligible sites.
• Align specialty pharmacy services with Ministry‑wide initiatives.
• Provide accurate drug information to physicians, pharmacists, nurses, and other healthcare professionals.
• Ensure compliance with REMS programs and Limited Distribution Drug (LDD) requirements, including enrollment, renewals, training, and reporting.
• Ensure all coworkers are trained on REMS/LDD risks, monitoring, dispensing, and documentation requirements.

Orientation, Training & Development

• Participate in the orientation and training of pharmacists, technicians, residents, students, and technical support staff.
• Develop and present educational materials to enhance pharmacy coworkers’ knowledge and skills.
• Respond to complex pharmacy operations inquiries.
• Maintain professional competence through ongoing development and involvement in activities that advance pharmacy practice.
• Monitor pharmacy operational performance through monthly review of financial statements.

Quality, Performance Improvement & Regulatory Compliance

• Participate in quality improvement and patient safety initiatives, especially those related to medications and pharmacy operations.
• Review and verify the work of pharmacy coworkers to ensure accuracy, compliance, and completeness.
• Ensure compliance with Board of Pharmacy requirements and other accrediting or regulatory agencies.
• Demonstrate understanding of patient and workplace safety principles by preventing errors, reporting concerns, and supporting safe practices.
• Maintain knowledge of DME POS, HIPAA, OSHA, and other regulations guiding pharmacy and healthcare operations.
• Track and audit compliance with all applicable jurisdictional laws and regulations.
• Respond to detected risks, incidents, or compliance concerns and take corrective action to prevent recurrence.

Leadership

• Delegate appropriately and hold coworkers accountable to policies, standards, and expectations.
• Promote a positive, healthy work environment that supports clinical excellence and strong training practices.
• Participate in hiring, performance management, evaluations, and staff development.
• Develop and maintain policies and procedures that support pharmacy operations.
• Give and receive constructive feedback in a timely manner.
• Serve as a role model and mentor to pharmacy staff.
• Participate in departmental and regional budgeting processes.
• Perform other duties as assigned.

Qualifications

Education:

• Bachelor of Science in Pharmacy and/or Doctor of Pharmacy (PharmD)

Licensure:

• Eligible for or possess current applicable state Pharmacist licensure(s)

Experience:

• Minimum of 3 years of experience in an ambulatory or retail pharmacy setting
• Minimum of 3 years of management experience

Certification:

• State Board of Pharmacy Medication Therapy Services Certificate (where applicable)

Skills & Competencies:

• Strong clinical knowledge across all age groups served
• Effective communication and interpersonal skills
• Ability to demonstrate empathy, warmth, and professionalism
• Strong investigative, analytical, and problem‑solving skills
• Excellent judgment, attention to detail, and follow‑through
• Ability to manage stress, adapt to change, and maintain awareness of how decisions affect others

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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