Client Support Representative

Randstad is seeking a reliable, customer-centric Client Support Representative to join our client's growing banking operations team. This is a contract-to-hire opportunity designed for a motivated professional looking to establish a long-term career within the financial services industry.

As the primary point of contact for retail banking customers, you will deliver exceptional service by handling a high volume of inbound inquiries, navigating financial software platforms, and resolving routine account issues with accuracy, security, and empathy.

Qualifications:

• Minimum of 1 year of consistent experience working in a high-volume Call Center environment (Financial services or banking call center experience is a major plus).
• Ability to navigate multiple software screens and databases simultaneously while speaking on the phone.
• Exceptional verbal and written communication skills, with a proven ability to explain complex account guidelines in simple terms.
• Ability to thrive in a fast-paced environment and handle fluid, rapidly changing priorities.

Apply today! Contact Angela Thompson with questions at Show phone number or View email address on randstadusa.com  

salary: $19 - $20 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School

Responsibilities

• Provide accurate, real-time information regarding client account balances, recent transaction histories, and processing timelines.
• Assist clients with digital banking hurdles, focusing heavily on secure password resets, multi-factor authentication troubleshooting, and online/mobile banking navigation.
• Efficiently intake, document, and initiate investigations for customer account disputes, unauthorized transactions, and debit card discrepancies while adhering to strict banking regulations (e.g., Regulation E).
• Strictly verify client identities using established authentication protocols to protect sensitive financial data and prevent fraud.
• De-escalate sensitive situations involving account overdraws, frozen accounts, or fee inquiries with a calm, professional demeanor.

Skills

• Call Center Support
• Client Service
• Active Listening
• Basic Computer Skills
• Basic Software Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.