Patient Access Manager

Job Description

Job Description

The Patient Access Manager is responsible for the day-to-day operational management and performance execution of all patient access functions within an assigned region, encompassing multiple clinic sites and patient access staff. This role ensures that patient access workflows are implemented consistently, efficiently, and in alignment with organizational policies, access standards, and performance expectations established by the Patient Access Director.

Responsibilities:
Patient Access Operations
Operational Oversight: Manage patient access functions (scheduling, registration, insurance verification, check-in/out, front desk) across assigned clinics.

Policy & Consistency: Ensure adherence to policies established by the Patient Access Director through regular clinic site visits.

Issue Resolution: Identify and resolve operational barriers, flow inefficiencies, and complex regional patient access issues promptly.

Staff Leadership & Performance Management
Team Leadership: Manage patient access supervisors and frontline staff across regional clinics, ensuring optimal staffing coverage.

Training & Development: Lead onboarding, cross-training, and competency development with Revenue Cycle and Training teams.

Culture & Accountability: Conduct performance evaluations, coaching, and succession planning; foster a culture of service excellence and teamwork.

Access, Productivity & Patient Experience
Metrics Monitoring: Track regional metrics, including appointment availability, registration accuracy, wait times, and satisfaction scores.

Access Strategies: Optimize scheduling templates and workflows to support same-day access, continuity of care, and patient flow.

Service Recovery: Lead resolutions for access complaints, scheduling issues, and registration errors with patient-centered care.

Revenue Cycle & Financial Integrity
Data & Clean Claims: Ensure accurate insurance verification and demographic collection to reduce front-end denials and support clean claims.

Financial Alignment: Partner with Revenue Cycle and Finance to resolve billing error trends and secure point-of-service payments.

Compliance: Maintain patient affordability principles aligned with financial sustainability and FQHC requirements.

Quality, Compliance & Process Improvement
Regulatory Alignment: Ensure compliance with organizational policies, HRSA/FQHC standards, and privacy regulations.

Quality Assurance: Conduct routine quality checks, registration audits, and front desk observations.

Process Improvement: Identify and lead standardization and efficiency initiatives directed by leadership.

Communication & Collaboration
Liaison Role: Act as the primary link between clinic teams and the Patient Access Director, providing regular performance and staffing reports.

Cross-Functional Collaboration: Partner with IT, Revenue Cycle, and Quality teams to support EHR optimization and integrated workflows.

Working hours: 8:00 AM - 5:00 PM

Skills:
Associate's or Bachelor's degree in healthcare administration, Business or in a healthcare-related setting or human services field (an equivalent combination of education and extensive experience in patient access may be considered) preferred

Education:
High School

Experience:
1-4 years

Qualifications:
At least 1 year of leadership experience (supervisory or management) in healthcare patient access, admissions, clinic front office operations, or other supervisory or management experience in a related field.
Organizational Skills - Displays more advanced organizational skills in an administrative capacity in order to organize projects or the work of others.
Problem Solving Skills - Devises effective solutions to situations encountered based on the general goals and objectives of the healthcare administrative function.
Communication Skills - Able to effectively communicate opinions drawn from conclusions using inference and logic.
Critical Thinking Skills - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Problem Resolution - Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities. Math Development - Must be able to solve mathematical problems and understand statistics.

Apply now!

Company Description

Spherion is a local staffing and recruiting firm based in Bryan, Texas. We specialize in helping great candidates find their dream jobs.

Company Description

Spherion is a local staffing and recruiting firm based in Bryan, Texas. We specialize in helping great candidates find their dream jobs.