Endoscopy Support Specialist I

Working Location: New Jersey, Newark; New York, Manhattan; New York, Queens Workplace Flexibility: Field Job Description The primary responsibility of the Endoscopy Support Specialist I is to obtain core Olympus product, service, and operational knowledge during the initial training period. The role includes completing customer service training to develop essential customer relationship‑building skills, attending a structured training curriculum (classroom instruction and hands‑on equipment practice), and implementing repair service strategies within a discreet territory to reduce service contract costs, support renewals, and increase repair service market share. Key responsibilities include: Under close supervision, acquire experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, Repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction. Mentored and monitored to meet customer service needs, provide solutions for endoscopy equipment service problems, and assist customers toward the goal of repair reduction. Train to secure and grow Olympus service repair business through promotion of Service Contracts for endoscopes, video electronics and reprocessing equipment. Support service contract business by performing pre‑contract inspections, performing scope audits, and approaching non‑contract customers to support the value of service contracts and proper maintenance of Olympus endoscopy equipment. Lead customer educational visits, diagnose issues relating to endoscopy equipment care, handling, CDS and storage. Assist in customer training to ensure that their endoscopy equipment is maintained to Olympus standards for maximum operational performance. Establish and maintain customer rapport with key decision makers such as Bio‑med, Nurse Manager, Materials Manager, Physicians, etc., and grow the Olympus service business. Produce the highest levels of customer engagement and service support, familiarizing with endoscopy equipment applications and products through corporate training programs, self‑study and marketing materials. Understand customer repair cost utilization analyses reports and review service contract performance data to improve equipment utilization and reduce repair costs. Demonstrate consistent equipment demonstrations and compliant in‑service programs. Maintain a routine communication schedule with management to exchange information on daily and weekly activities. Maintain all assigned assets including, but not limited to, laptop computer, mobile device(s), demo equipment, etc. Submit all required field activity documentation, travel itineraries, field service reports and expense reports accurately and timely. Meet all job responsibilities and progress beyond the training period. Adhere to all customer vendor credentialing requirements when visiting medical facilities. Perform all other duties as assigned. Job Qualifications Required Valid driver's license and ability to operate assigned company fleet vehicle or rental car. Flexible working hours. Travel with overnight stays via automobile or air as required. Pass Certified Flexible Endoscope Reprocess (CFER) examination within one year of employment. Self‑starter, minimal supervision. Technology literacy (Microsoft Office, iPhone/iPad). Excellent communication, presentation and interpersonal skills. High level of personal organization, independent work ethic and results‑attainment oriented. High level of customer interaction and customer service support. Decision‑making and resolution management capabilities. Perform under pressure and effectively communicate solutions to customers. Understanding of business policies and practices. Ability to multi‑task. Preferred Associate’s Degree and/or Surgical Technician certification/degree, or enrollment in accredited program. 1‑3 years of experience in clinical setting supporting patient care or endoscopy equipment in hospital or ambulatory surgery. 1‑3 years of field‑based medical device support experience. Benefits Competitive salaries, annual bonus and 401(k) with company match. Comprehensive medical, dental, vision coverage effective on start date. 24/7 Employee Assistance Program. Free live and on‑demand Well‑being Programs. Generous Paid Vacation and Sick Time. Paid Parental Leave and Adoption Assistance. 12 Paid Holidays. On‑site Child Daycare, Café, Fitness Center (Center Valley, PA and Westborough, MA). Applicants Requesting Accommodations Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus View phone number on click.appcast.io). Equal Employment Opportunity It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr Olympus Corporation of the Americas