IT Analyst

IT AnalystWe are seeking an experienced IT Analyst to provide onsite technical support and maintain critical manufacturing IT systems in a production environment. This individual will serve as the primary point of contact for desktop support activities while also supporting infrastructure systems that enable manufacturing operations. The ideal candidate will possess strong technical troubleshooting skills, experience with Windows-based environments, and the ability to work independently in a fast-paced industrial setting.Key ResponsibilitiesLead onsite IT desktop support activities for employees at the Chandler, AZ facility.Diagnose and resolve hardware, software, operating system, network, and mobile device issues.Support Windows 10 and Windows 11 operating systems and a variety of business applications.Stage, configure, deploy, and support IT assets, including desktops, laptops, and mobile devices.Manage and maintain inventory of IT equipment and assets.Infrastructure SupportSupport manufacturing infrastructure environments consisting of:VMware virtual machinesWindows servers and workstationsSAN storage systemsBackup and recovery platformsMaintain and troubleshoot systems supporting:Microsoft SQL ServerMicrosoft IISRockwell FactoryTalkOther manufacturing and operational technologiesSecurity & ComplianceExecute quarterly patch management cycles and periodic security updates.Support security and compliance requirements within the process control computing environment.Manage computer room operations, including:UPS backup power systemsEnvironmental monitoringHousekeeping standardsAudit and compliance readinessEnsure timely completion of process audits and compliance-related activities.Collaboration & Continuous ImprovementCollaborate with global IT teams to share technical knowledge, best practices, and support strategies.Develop and maintain an understanding of business operations and manufacturing processes.Continuously improve technical skills and stay current with emerging technologies and changing business requirements.Identify risks, troubleshoot complex issues, and recommend effective solutions.Required QualificationsMinimum of 3 years of experience in an IT support, infrastructure, or systems administration role within a business environment.Strong knowledge of:Windows operating systems (Windows 10 & 11)Microsoft SQL Server administration and troubleshootingVMware virtualization technologiesComputer hardware and lifecycle managementExperience supporting networking, mobile devices, and enterprise software applications.Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.Strong analytical, troubleshooting, and problem-solving abilities.Ability to work independently and manage multiple priorities in a dynamic environment.Excellent decision-making, communication, and customer service skills.Must be legally authorized to work in the United States without sponsorship.Preferred QualificationsBachelor's degree from an accredited college or university.Experience supporting manufacturing, industrial, or operational technology (OT) environments.Familiarity with Rockwell FactoryTalk and manufacturing control systems.Experience supporting SQL Server, IIS, storage platforms, and backup solutions in a production environment.