Front Office- Insurance Coordinator (Bilingual)

FRONT OFFICE ASSISTANT - INSURANCE COORDINATOR

Reports to: Practice Manager
Key Partnership: Clinical, Billing, and Operations
Department: Operations 
Classification: Non-Exempt 

BENEFITS & PERKS: 

• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
  
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

POSITION OVERVIEW:

Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you! 

ESSENTIAL DUTIES:

• Greet patients upon arrival 
• Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
• Change and update patient(s) status in the computer according to establishes guidelines 
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

REQUIREMENTS:  

• Education: High School graduate or equivalent 
• Written and verbal communication skills
• Customer service is a plus 
• Multitasking and prioritizing
• Dependability
• Team player

KEY SKILLS & ABILITIES, CHARACTERISTICS OF A GOOD FIT:

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors 
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills 
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people 
• Knowledge of computer software applications
• Organizing and prioritizing workloads 
• Effective oral and written communication skills 
• Great at building relationships with new people 
• Great interpersonal skills

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100