Collections Associate

Job Description Job Description About the Role We are seeking a motivated and detail-oriented Collection Associate to join our team. In this role, you will be responsible for managing outstanding accounts, communicating with customers regarding past-due balances, and supporting the overall collections process. The ideal candidate is professional, persistent, and committed to achieving results while maintaining positive customer relationships. Key Responsibilities • Contact customers via phone, email, and written correspondence to collect on past-due accounts. • Review and analyze account information to determine the appropriate collection strategy. • Negotiate payment arrangements and follow up to ensure commitments are met. • Accurately document all collection activity and account updates in the system. • Identify and escalate delinquent accounts that require further action or legal review. • Collaborate with internal departments to resolve billing disputes and discrepancies. • Meet or exceed established collection goals and performance metrics. • Maintain compliance with applicable federal and state collection laws, including the FDCPA. • Prepare and submit daily, weekly, and monthly collection reports as required. • Handle incoming customer inquiries and provide professional, courteous service. Qualifications • High school diploma or GED required; associate or bachelor’s degree preferred. • 1+ years of experience in collections, accounts receivable, or a related field. • Strong verbal and written communication skills. • Proficiency in Microsoft Office Suite and collections/CRM software. • Ability to remain calm and professional in challenging customer interactions. • Strong organizational skills and attention to detail. • Knowledge of FDCPA and state collection regulations is a plus. • Bilingual (English/Spanish) a plus but not required. Benefits & Compensation We value our team members and are proud to offer a competitive and supportive benefits package: • Competitive pay commensurate with experience • Paid holidays off • 401(k) retirement plan (eligible after 1 year of employment) • Indemnity health insurance policy