Supervisor, Airport Services

Job Title: Supervisor - Airport Services

Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

Responsibilities:

• The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Supports the Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Reviews and standardizes procedures to improve efficiency within the operation
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Investigates and resolves customer service issues as well as operation issues
• Participates on operational conference calls, station audits and prepares various reports
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Maintains records such as time and attendance, personnel files and performance
• Will provide guidance to the team on performance issues as well as coach and counsel employees.
• As necessary, the Supervisor will work in the operation during peak or irregular periods

Qualifications:

• Minimum Age: 18
• High school diploma or GED equivalent
• College coursework or college degree desirable
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
• Proven leadership and analytical skills
• Ability to effectively and efficiently manage multiple and often competing priorities
• Demonstrated ability to communicate verbally and in writing
• Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• Previous working experience in a team lead, supervisory or managerial role preferred
• Minimum one year customer service experience preferred
• Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.