Patient Financial Counselor

OneOncology is positioning community oncologists to drive the future of medical care through a patient‑centric, physician‑driven, and technology‑powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the marketplace to help drive OneOncology’s mission and vision. This is an exciting time to join OneOncology. Our values‑driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. Responsibilities Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out‑of‑pocket costs. Determine patient financial ability to pay. Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person. Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies. Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn‑around. Set up, maintain and edit payment arrangements on account when established. Refer patients as appropriate to outside social services organizations. Properly document all account activity in Patient Management and Electronic Medical Record systems. Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette. Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours. Assist patient balance collectors with inbound call volume. Maintain patient confidentiality at all times. Communicate with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs. Follow policy & procedure parameters as outlined by management to ensure standardization of function. Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer. Required Qualifications High school diploma or equivalent required; Bachelor's degree preferred. Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting. Radiation oncology / proton experience a plus. Expertise in insurance policies and regulations related to medical billing. OneOncology was founded by community physicians, for community physicians, with the mission of improving the lives of everyone living with cancer and other diseases. Our goal is to enable community medical practices to remain independent and to improve patient access to care in their communities, all at a lower cost than in the hospital setting. OneOncology supports our platform of community medical practices through group purchasing, operational optimization, practice growth, and clinical innovation. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states. #J-18808-Ljbffr