Front Desk - Guest Services Agent

Job description

Duties

• - - MINIMUM OF 1 YEAR HOTEL EXPERIENCE EXPERIENCE IS PREPFERED
• - Greet and welcome guests in a friendly and professional manner
• - Check-in and check-out guests, ensuring accuracy of information
• - Provide information about hotel facilities, services, and local attractions
• - Handle guest inquiries, requests, and complaints promptly and efficiently
• - Assist with reservations and room assignments
• - Process payments and maintain accurate records
• - Coordinate with other hotel departments to ensure guest satisfaction
• - Maintain a clean and organized front desk area

- MINIMUM OF 1 YEAR HOTEL EXPERIENCE EXPERIENCE IS PREPFERED

Requirements

• - Excellent phone etiquette and communication skills
• - Strong guest service orientation with a friendly and welcoming demeanor
• - Knowledge of hotel management systems and procedures
• - Experience with night audit procedures is a plus
• - Multilingual or bilingual skills are highly desirable
• - Ability to handle difficult situations with professionalism and tact
• - Strong problem-solving skills and attention to detail
• - Flexibility to work various shifts, including evenings, weekends, and holidays
• - Previous experience in guest relations or customer service is preferred

- MINIMUM OF 1 YEAR HOTEL EXPERIENCE EXPERIENCE IS PREPFERED

About Us

We are a well-established hotel in search of a Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. We offer competitive pay, opportunities for career growth, and a positive work environment.

If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!