Compliance Reporting Specialist

Job Description Job Description On-Site
M-F
POSITION OVERVIEW:
The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.
ROLE AND RESPONSIBILITIES (include but not limited to):
Perform daily reporting duties
Daily report requests
Lockout reports
Removal authorizations
Alcohol violations
Compliance certifications/extensions
Compliance reporting
Clean up client data (drivers license, vin numbers, date of birth)
Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients
Take client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.
Update standard operating procedures
Adjust appointments for clients
Work with the auto shops and internal support for data recovery
Works with IT on electronic state reporting issues
Respond to inquiries from POs by
Providing and explaining reports
Setting up system accounts which provide access to their clients records
Reset passwords for POs

PREFERRED EXPERIENCE AND BACKGROUND:
Bachelors degree preferred (pursuing or achieved)
High School Diploma or equivalent required
1-2 years of experience in a technical role involving analyzing data for trending and reporting
Previous Customer Service background preferred
Previous experience with Compliance is a plus
Criminal Justice background preferred
Strong Customer Service and Technical Services background
Exceptional organizational, analytical and problem-solving skills
Strong attention to detail with a high accuracy level
Ability to multi-task
Strong written and verbal communication skills
Possess strong interpersonal and customer interaction skills
Works well in a team environment
Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)
Bilingual Spanish a plus
Basic understanding of:
Equipment
Systems Navigation
Standard Operating Procedures (SOP)

PHYSICAL REQUIREMENTS (With or without reasonable accommodation)
Sitting/Standing: Frequently 75-100%
Fine Motor Movements: Frequently 75-100%
**All job descriptions are subject to change.

Experience:
Reporting: 1 year (Preferred)
Organizational skills: 1 year (Preferred)
Customer service: 1 year (Preferred)
Analytics & problem solving: 1 year (Preferred)
Compliance management: 1 year (Preferred)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.