Government Analyst II - 41000175

The Government Analyst II works in the Office of the Attorney General's Citizen Services team, handling consumer complaints and inquiries to protect Florida citizens from fraud. The role involves reviewing and editing written complaints, researching issues using multiple sources, analyzing trends, and providing assistance to complainants through phone, email, and written correspondence. This is a higher-level position working independently with minimal supervision in the consumer protection and advocacy mission. Key qualifications: Excellent communication skills and ability to work on phones for extended periods Good typing skills and written communication proficiency Ability to conduct comprehensive research using multiple media venues and databases Independent judgment and problem-solving skills with minimal supervision Knowledge of consumer protection laws and Florida Statutes (Chapter 501, FS) Experience with complaint handling, data analysis, and trend identification #J-18808-Ljbffr Business and Financial Operations