Teller

At Blue, we discover pathways to realize your possibilities. Our Teller position greets and acknowledges members to the credit union in a courteous, professional and timely manner. Promptly, accurately and efficiently process member financial transactions and inquiries while providing an exceptional member service experience. Identify and recommend products/services best suited for potential and existing members and refer to appropriate staff. Major Duties and Responsibilities Greet and acknowledge members to the credit union in a courteous, professional and timely manner. Promptly, accurately and efficiently process member financial transactions including but not limited to deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, official checks, money orders, other negotiable instruments and necessary general ledger postings according to policies, procedures, and standards. Accurately complete Currency Transaction Reports (CTR’s) and Suspicious Activity Reports (SAR’s) when needed. Ensure proper identification is presented for appropriate transactions. Maintain a high degree of member confidentiality. Perform account maintenance to include but not limited to address changes, phone numbers, travel advisories, diary memos, and email address. Respond to member inquiries and requests of account information such as loan payoffs, balances, check orders, maturity dates, payment history, late fees, rates, etc. according to policies, procedures, and standards. Ensure proper identification is presented for appropriate inquiries and requests. Assist with branch teller duties to include but not limited to ATM and night drop transactions, verifying cash/coin shipments, balancing cash machine and vaults, and performing opening and closing procedures adhering to security procedures and internal controls. Scan/email any necessary documents to appropriate departments. Maintain, balance and verify cash drawer denominations and totals throughout shift and at end of shift. Research and try to resolve discrepancies. Report any discrepancy to the manager or appointed staff member on duty. Complete required teller reports and end of shift work. Complete all required quarterly/annual product knowledge exams and mandatory trainings. Participate in all Wednesday trainings/meetings and sales & service development activities. Provide assistance to the Branch Manager and Assistant Manager on an as‑needed basis filling in at the branch where needed or at other branches for peak coverage, shortages, or vacations. Listen and respond to members' situations or complaints utilizing credit union service skills; offer solutions and if unable to resolve guide members to the appropriate staff or management for assistance. Maintain a thorough knowledge of the features and benefits of all Credit Union products and services in order to deepen member relationships. Identify and recommend products/services best suited for potential and existing members and refer to appropriate staff. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Knowledge and Skills Experience A minimum of one year up to three years of similar or related experience, including preparatory experience. Education/Certifications/Licenses A high school degree or equivalent. Interpersonal Skills Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time. Other Skills Strong organizational, analytical and problem‑solving skills. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. Excellent communication skills. Good math skills. Must possess a service orientation and be willing to sell products and services. Ability to function in a financial institution branch environment and operate business equipment including adding machine, copy/fax machine, telephone, computer, coin machine and cash counter. Compensation Full‑time position: Starting Range: $15.52 – $17.39 Full Range: $14.96 – $22.24 ADA Requirements While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk or hear. The employee may occasionally lift and/or move up to 50 lbs. (full coin bags). Physical Requirements Must be able to routinely perform work indoors in a climate‑controlled shared work area with minimal noise. Working Conditions Must be able to routinely perform work indoors in a climate‑controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Equal Employment Opportunity Statement At Blue Federal Credit Union, we don’t just accept difference – we celebrate it! We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal‑opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. All employment decisions are made based on qualifications, merit, and business need. #J-18808-Ljbffr