RESIDENTIAL ASSISTANT - TOMPKINS

Residential Assistant - Tompkins

The Tompkins Residential Assistant (RA) provides operational and administrative support for all transitional shared housing units. This position is responsible for overseeing the efficient management of residential operations, logistics coordination, and administrative tasks essential for maintaining a well-organized and supportive living environment for residents.

Essential Duties and Responsibilities

• Manage financial aspects of housing, including serving as the primary staff responsible for collecting rent from residents, ensuring bills are paid for all site locations (utility and internet bills, and coordinating payments.)
• Track rent payments and follow through on DSS applications related to rent assistance to ensure timely processing and approval
• Complete and coordinate all purchasing for residential operations, including household supplies, office supplies, and food or materials for house meetings
• Assist the Residential Director as needed, including supporting invoicing and financial documentation processes
• Coordinate administrative tasks related to housing operations, including assisting in the preparation of quarterly reports for funders and maintaining communication with landlords.
• Support the intake process, including entering HMIS data and preparing intake materials such as resident files and handbooks.
• Track and maintain resident demographic data and program reporting information
• Ensure client files are complete, accurate, and organized
• Assist residents with completing intake paperwork and required forms
• Serve as the primary point of contact for IT coordination, troubleshooting basic issues, and facilitating internet setup and maintenance.
• Order and manage supplies, ensuring each unit is well-stocked with essential items such as bedding and household necessities.
• Work directly with the housing team to assist with cleaning, preparing, and turning over units, including helping residents with move-in and move-out processes such as packing, organizing belongings, and ensuring units are left clean and ready for new residents
• Participate in regular room checks/inspections as part of the housing team to ensure compliance with program expectations and unit cleanliness
• Ensure each site has an up-to-date chore list posted and maintain bulletin boards with community resources, emergency contacts, and staff messages.
• Collaborate with the housing team to plan workshops and activities based on current program needs.
• Coordinate logistics for events, activities, workshops, and house meetings.
• Identify local volunteer opportunities and work with the housing team to coordinate resident participation.
• Support the housing team in coordinating activities related to residents' employment goals.
• Partner with the Peer Support Specialist to coordinate food resources including donation sources
• Participate in program and agency meetings
• Participate in on-call schedule rotation

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Requirements

Qualifications

Education: Associate degree in human service or related field.

Experience: At least 2 years' experience working in a residential setting. Experience and ability to work with culturally diverse population. Experience in administrative or operational roles within a residential setting is preferred. Experience and ability to work with culturally diverse populations including individuals with low to moderate income. Proficiency in basic computer applications (e.g., MS Office suite) and willingness to learn new software as needed.

Additional Qualifications

• This position requires occasional evening or weekend hours to support resident activities and events.
• Ability to work independently in a community setting informing supervisor of concerns.
• Physical ability to perform light lifting and cleaning tasks as needed.
• Must have reliable, registered and insured vehicle.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with residents, staff, and external stakeholders.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Demonstrate compassionate and supportive attitude towards residents while maintaining professionalism and confidentiality.
• Demonstrate commitment to Agency Mission Statement
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR's corporate compliance and ethics program.
• Acceptance of Catholic Charities Tompkins/Tioga values and mission.
• Ability to meet the following physical requirements with or without reasonable accommodation:
• Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle;
• Stand, sit, walk, bend, stoop, kneel, and reach;
• Climb up or down stairs;
• Able to reach above or below shoulders;
• Occasionally lift or move objects weighing up to 10 lbs;
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions;
• Be able to read, write and interpret written documents.
• Ability to prioritize assignments, plan, and complete work projects with minimal direction
• Exceptional time management skills and ability to effectively meet deadlines
• Excellent verbal/written skills
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
• Ability to maintain confidentiality and handle confidential information with discretion
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact in our community!