Department Coordinator

Building Location:

Building F - Duluth Clinic - 3rd Street

Department:

2901570 ORTHOPEDIC SURGERY - EH DC

Job Description:

Essentia Health is hiring a department coordinator to support clerical tasks. This is a Union position.

Education Qualifications:

Job Description:

The Department Coordinator serves as clerical support for Orthopedic Surgery and Orthopedic Medicine providers, staff, and leaders. This role is responsible for coordinating referral and work queue management activities within Epic, supporting provider schedule optimization, maintaining appointment templates, managing InBasket workflows, and ensuring timely patient access to care. The Department Coordinator works collaboratively with providers, nursing staff, scheduling teams, and clinic leadership to support efficient patient flow and exceptional service delivery.

Key Responsibilities:

• Prioritize EPIC Work Queues and InBasket messages in order of importance & urgency

• Address referral-related issues and resolve work queue errors or exceptions.

• Ensure timely follow-up on scheduling requests, referral questions, and administrative messages.

• Collaborate with clinical staff to address patient access and scheduling concerns.

Required Qualifications:

• 1 year office experience.

• Proficient and comprehensive skills in personal computer software systems and applications, including word processing, spreadsheets, presentations and databases (Microsoft Word, Excel, PowerPoint, and Access).

Preferred Qualifications:

• Experience in EPIC

• Experience in Orthopedics

You might be a good fit if you...

• Are good a supporting multiple tasks with competing deadlines

• Have excellent written and verbal communication skills

• Are someone who takes initiative and is self -motivated

• Are organized, detail oriented, and eager to learn

• Have experience in a healthcare office setting

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Compensation Range:

$20.20 - $30.09

Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at View phone number on click.appcast.io.

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.