Mobile Service Coordinator

Mobile Service Coordinator

The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn't much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.

If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let's get to work!

Benefits:

• Affordable employee health Insurance (medical, dental, vision)
• 401K with company match
• Paid holiday and vacation
• Employer paid training for technicians

Essential Duties

• Responsible for establishing new business by traveling to meet potential new customers on a regular basis.
• Handle incoming mobile service customer phone calls.
• Dispatch mobile service technicians.
• Process repair orders.
• Effectively manage work in process.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Forecasts goals and objectives for the region and strives to meet them.
• Monitors the performance of all service department staff.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Serves as liaison with factory representatives.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two to four year's related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in situations.

• Ability to solve and define problems and deal with a variety of variables in situations where only limited information exists.

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training

Valid Driver's License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.