Customer Account Analyst

Serve as the customer service point of contact for the assigned US Oncology region and suppliers regarding payments, travel, expense, and purchasing inquiries Respond to support cases from US Oncology Network practices and suppliers in Salesforce and ServiceNow Monitor invoices through workflow and resolve exceptions Support travel and expense report processing Analyze data, reporting, and system insights to identify recurring root causes Propose sustainable process improvements and automations to reduce manual effort and rework Define, track, and execute quarterly operational objectives aligned to US Oncology Accounts Payable priorities Partner with stakeholders to drive process improvements and provide support Produce and analyze ad hoc reports and share recommendations and actionable insights Ensure Accounts Payable activities comply with SOX requirements and support audit requests Partner with Genpact on Level 2 escalations and inquiries Coach Genpact and provide root-cause feedback and documented guidance Collaborate with finance and accounting teams to ensure appropriate expense recording Provide senior leaders with concise, data-driven updates on trends, escalations, risks, and improvement initiatives Support departmental and enterprise Accounts Payable initiatives Requirements Degree or equivalent and typically 2+ years of relevant experience Proven experience automating processes Experience with process improvement Experience with data-driven root-cause analysis Strong understanding of financial processes Ability to ensure accuracy in financial reconciliation Intermediate proficiency with Excel reporting, analysis, and pivot tables Digital fluency and ability to scale technology-enabled processes Ability to use data and digitally enabled insights for decision-making Ability to build trusted business partnerships and apply finance expertise and judgment Ability to adapt quickly and translate transformation into practical action Ability to collaborate with people, technology, and automation Ability to communicate complex ideas simply using storytelling and data Ability to work accurately and timely in a high-pressure environment Problem-solving, decisiveness, and resolution-management skills Core Competencies Demonstrates expertise in Accounts Payable processes, financial reconciliation, and data-driven analysis to drive process improvements and ensure compliance with SOX requirements. Proven ability to collaborate with stakeholders and utilize technology for effective decision-making and operational efficiency. Highest-signal resume keywords Accounts Payable Management Process Improvement Data-Driven Analysis Financial Reconciliation Excel Reporting ATS Optimization Keywords Hard Skills Process Automation Data Analysis Financial Processes Root-Cause Analysis Expense Reporting Soft Skills Problem-Solving Collaboration Communication Adaptability Decisiveness Industry Keywords SOX Compliance US Oncology Accounts Payable Operational Objectives Stakeholder Engagement Tools & Technologies Salesforce ServiceNow Excel #J-18808-Ljbffr