Online Student Success Specialist

Job Opportunities at Texas State University Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. Required Qualifications Bachelor’s Degree. Customer service experience and mindset. Ability and comfort to work with online learners by email, phone, and video conferencing. Effective communication skills, including detailed notetaking, active listening, rapport-building, care for confidentiality, and adaptivity to varying communication/learning styles Ability to multitask and prioritize a schedule where day-to-day duties may vary. Demonstrated ability to work in a high-volume setting and navigate challenges with positivity, optimism, and strong problem-solving skills. Demonstrated ability to work independently with minimal supervision and as part of a team in a remote work environment. Demonstrated ability to build connections and collaborate across an organization to investigate, advocate, and resolve student concerns. Passion for exploring opportunities for personal professional development and the continued growth of TXST Online. Preferred Qualifications Master’s Degree. Experience working in a college environment, preferably with direct student contact. Previous Academic Advising or Success Coaching experience. Experience working with a Student Information System ( SIS / ERP ), Learning Management System ( LMS ), Customer Relationship Management System ( CRM ), and other industry-standard software applications. Ability to simplify and explain complex processes, policies, and information to all audiences, one-on-one and in groups Computer software skills, including Microsoft Office and web-conferencing tools such as Zoom or Teams. Student Success Specialists are responsible for providing quality academic planning, success coaching, and general customer service to promote the success of online students at Texas State. Job Duties Engage online students through email, phone, and web conferencing. Provide generalist academic advising for students in a wide range of online majors, including degree planning, course selection, and completion. Provide exceptional customer service to explain complex policies, procedures, and information. Connect students to college-wide resources, providing additional referrals as needed. Provide basic success coaching. Acknowledge and research student concerns, collaborate with appropriate stakeholders, and advocate for solutions with a commitment to fairness and integrity. Perform outreach services to promote student engagement, success, and completion. Maintain a high regard for accuracy and clarity in all student interactions. Maintain detailed student records. Maintain student confidentiality in accordance with FERPA. Stay up to date on changes in curriculum and admissions criteria for online programs. Commitment to ongoing professional development and attainment of knowledge regarding industry advancements and best practices in academic advising, success coaching, student engagement, and online learning. Work effectively as a team member, embracing and fostering TXST mission. Collaborate with departments across campus as needed. Other duties as assigned. Additional Information to Applicants Job Open Date Job Open Date 10/13/2026 Job Close Date (posting closes at midnight) Job Close Date (posting closes at midnight) 10/28/2026 Open Until Filled No Normal Work Days Normal Work Hours Start 8:00AM Normal Work Hours End 5:00PM Posting Notices Legal and Required Notices Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications. Why Choose Texas State University? Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy: Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day. Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance. Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being. Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs. Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family. Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions. At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. #J-18808-Ljbffr Texas State University