Sr Logistics Specialist

Sr Logistics SpecialistIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:Multiple medical plans including a high deductible, low cost health planCompany-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life InsuranceComprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness InsuranceGenerous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulationEmployee Stock Purchase Program with additional opportunities to earn stock in the CompanyRetirement planning through the Company's 401(k)The Sr Logistics Specialist is primarily responsible for driving the strategic coordination between dealer partners and the field inspection team through data driven decisions to maximize results. This role utilizes processes and procedures set by the logistics department to proactively manage the schedules of our inspector Teammates via our workforce optimization tool, ensure efficient routing to appointments, manage relationships with other departments to ensure customer requirements are being maintained, and use analyzed data to schedule field inspection teams efficiently. The Sr Logistics Specialist will work closely with the Field Analyst(s) to implement data driven decisions into the workforce optimization tool. The Sr Logistics Specialist reports directly to the Sr Manager, Logistics, and performs duties autonomously.What you will do:Actively and consistently support all efforts to simplify and enhance the customer experience.Understand and utilize customer and inspector performance results to design and implement territory scheduling strategies to maximize sales.Drive and dispatch assignments to field staff using our workforce optimization tool, Field Service Lightning (salesforce product) and coordinate inspection services between internal and external customers using phone, email, and instant messages.Work closely with the Logistics Analyst to optimize inspector utilization through the use of tools such as Tableau, Excel, and Google Sheets.Confer with internal/external customers to resolve issues, answer requests, and provide ETAs.Engage and educate field leadership on scheduling approach, results, and other territory and regional initiatives.Review various reports to ensure service level agreements are handled competently and efficiently.Continuously review customer data and work with internal partners to prioritize and level customers based on results and strategy.Builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.Provide mentorship and support to Logistics Specialists as assignedWork closely with Territory Managers to ensure Field Service Lightning is set up to meet their territory's needs and help drive FSL compliancePerform additional duties as assigned.What you will need:High School Degree or equivalent required. Associate's degree preferred.3+ years' logistics experience.Ability to read, write, speak and understand English.Ability to analyze and understand how to use data to make business decisionsAbility to handle difficult conversations and influence othersExperience with Salesforce or Field Service Lightning preferred.Experience with logistics software and Microsoft Office or G Suite.Attention to detail, analytical thinking, and problem-solving skills.Interpersonal and communication skills with the ability to collaborate effectively across teams.Ability to manage multiple tasks and deadlines in a fast-paced environment.Demonstrated adaptability and willingness to learn and grow within the organization.Ethical and dependable, maintaining confidentiality in handling sensitive financial information.Self-motivated and proactive approach to tasks and responsibilities.Our ValuesTrust & Transparency | People First | Positive Experiences | Calm Persistence | Never SettlingAt ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.For information on our collection and use of your personal information, please see our Privacy Notice.No immigration or work visa sponsorship provided for this position.Compensation : The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.