Lead Host

Job Description

Job Description

Benefits:

• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Why Batbox?
Ready to work where every shift feels like game day? Batbox is reinventing the social sports experience - where high-energy baseball meets killer food, signature drinks, and unforgettable vibes. Think an electric sports pub meets batting cages, and youre right in the middle of it.

What Youll Do
As a Lead Host at our Batbox venue (non-tipped role), youll be the first friendly face guests encounter. From the second guests walk through the door, you set the vibe - welcoming them with a smile, managing seating with ease, and making sure everyones pumped to swing, sip, and stay a while. Youll be the go-to expert on whats happening in the venue, helping guests make the most of their visit from start to finish. Here are some of your job duties:

• Greet every guest like a VIP and keep things running smoothly by managing seating and waitlists with confidence
• Know the menu, the simulators, and the specials so you can answer questions and share the excitement
• Be a team player and a positive force on every shift. Whether helping servers, answering questions, or jumping in where needed, you help the whole team shine
• Stay sharp by completing training, embracing new tools and systems, and staying in the know on promotions and procedures
• Lead by example training new staff on menu offerings, service standards, and venue policies
• Provide direction and give feedback to the team members to support operational opportunities.

What Were Looking For

• Were looking for a team lead with 3-5 years experience who are enthusiastic, reliable, and guest-focused
• You have a knack for making genuine connections and providing exceptional service, even during the busiest times
• Proven experience in a lead role with experience of coaching and motivating a team

Who You Are

• Youre energetic, organized, and love making people feel welcome
• Youre calm under pressure, quick on your feet, and can keep things moving even during peak times
• Some front-of-house experience is great - but a positive attitude, great communication, and a team-first mindset are what matter most
• If you're all about legendary service, staying one step ahead, and bringing good vibes every day, youll feel right at home at Batbox
• You are at least 16 years old

What to Expect
This role is active and hands-on, and you can expect to:

• Be on your feet for 100% of your shift - walking, standing, and moving throughout the venue
• Work a variety of shifts, including evenings, weekends, and holidays, based on operational needs
• Navigate a fast-paced, high-energy environment where noise and distractions are common
• Lift and carry items weighing up to 30 pounds
• Frequently bend, reach, and stretch during your shift
• Read and write handwritten notes

What We Value

• Be a Good Human: Show kindness, integrity & courage. We aim to always do what's right
• Amp the Experience: We 'wow' our guests and ensure their experience is legendary from the moment they arrive until the moment they leave
• Lead Together: We are one team. Everyone is empowered to lead
• Level Up: We're always looking for new ways to improve, innovate & raise the bar

Whats In It For You

• Flexible scheduling
• Employee food discounts
• A one-of-a-kind, high-energy workplace
• Big room for growth with a fast-expanding brand

Batbox is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.