GENERAL MANAGER

General Manager Position at Mike's Bikes

Join the Mike's Bikes Crew as a General Manager.

Mike's Bikes is a community focused bike shop with an international reach. We pride ourselves on providing exceptional hospitality to our neighbors while also being a leading partner to the largest global brands. We are hiring a friendly and enthusiastic General Manager to connect with customers and share their love of cycling. If you're driven to make people's lives better and want to do it through your love for bikes, we want to hear from you.

The General Manager is responsible for the overall leadership, financial performance, customer experience, and operational execution of their store. This role oversees all Sales, Service (Tech), and Operations functions. The General Manager is accountable for achieving sales and profit objectives as set by leadership while fostering a high-performance culture aligned with Mike's Bikes' mission, values, and customer service standards. Through effective leadership, coaching, and accountability, the General Manager ensures the location delivers exceptional customer experiences, operational excellence, and sustainable business growth.

Essential Job Functions

• Lead, develop, and retain high-performing Sales, Service, and Operations teams.
• Develop a thriving team by teaching, encouraging, and disciplining when necessary to ensure team members are performing to their fullest potential.
• Establish clear performance expectations and accountability through coaching, performance reviews, and corrective action when necessary.
• Ensure effective two-way communication by conducting daily morning huddles, AM and TM check-ins, and participating on the GM call.

Business & Sales Leadership

• Manage store profit and loss performance, payroll, and labor planning to achieve financial objectives.
• Coordinate the flow of the sales floor to ensure your team is providing exceptional hospitality and care to all of our customers.
• Monitor performance metrics, coach teams to improve results, and resolve escalated customer concerns.
• Partner with Purchasing and company leadership to maintain appropriate inventory levels and product assortment.

Service & Operations Leadership

• Partner with Tech Managers and to achieve goals related to productivity, quality, customer experience, and financial performance.
• Ensure operational excellence through accurate inventory management, process compliance, and timely execution of company initiatives.
• Support continuous improvement of service workflows, operational procedures, and team performance.
• Investigate and resolve significant inventory, operational, or customer service issues.

Operational Accountabilities

• Maintain store schedules at least two weeks in advance to provide proper coverage.
• Deliver accurate and timely reporting as requested by leadership.
• Represent and uphold Mike's Bikes' values, culture, and customer service standards.
• Protect company assets and maintain compliance with all company policies and procedures.
• Demonstrate professionalism, accountability, integrity, and sound judgment in all interactions.

Perks

• Get paid to ride your bike!
• Medical and dental benefits for full-time employees
• Paid time off
• 401(k) plan with company matching

Hourly Range: A range from $73,500 - $80,000 annually dependent on qualifications. This position will also be eligible for a bonus based quarterly P&L targets.

Requirements

Language Skills: Ability to read and comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Effectively communicate, verbally and in writing, in English.

Physical Demands for the Role: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The ability to lift and/or move up to 30 pounds' solo and up to 50 pounds' shoulder to height repetitively throughout the day. Vision may be corrected within normal range. The noise level in the work environment is loud.