Executive Technical Support Specialist

Job Description

Full-time

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NYC

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Qualifications

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• 7+ years of IT support experience, including 3–5+ years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation.
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• Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune.
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• Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations.
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• Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management.
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• Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration.
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• Microsoft, ITIL, or other relevant technical certifications are preferred.
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Must-have / non-negotiable

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• Strong executive/VIP support experience and a true white-glove service mindset
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• Excellent communication and interpersonal skills
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• Professional, patient, discreet and comfortable working directly with senior executives
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• Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience
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• Comfortable supporting executive meetings, conference rooms and presentations
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• Strong problem-solving skills and, most importantly, ownership — if they don't know the answer, they stay with the issue and bring in the right resources until it is resolved
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• Collaborative team player
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• Ability to be onsite in NYC four days per week and responsive when executive needs arise
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Preferred / nice-to-have

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• Intune, Exchange Online, SharePoint and OneDrive experience
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• Teams Rooms / Zoom Rooms and specific AV platforms such as Poly, Logitech or Crestron
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• Networking/VPN and endpoint-management experience
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• Microsoft, ITIL or similar certifications
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• Broader cybersecurity knowledge
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