Member Engagement Manager

MEMBER ENGAGEMENT MANAGER

What youll do.

As the Member Engagement Manager youll partner closely with council staff liaisons and volunteer leaders to support council operations engagement strategies and member participation. Youll help drive a cohesive and impactful council experience by presenting to committee members turning engagement data and insights into actionable recommendations and championing a consistent organization-wide approach to council engagement.

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Join a diverse community of fun energetic and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AANs vision is to be indispensable to our members and we continue to embrace our values of Community Leadership Well-being and Diversity Equity and Inclusion. Together we pursue our mission to enhance member career fulfillment and promote brain health for all.

The AAN founded in Minneapolis in 1948 supports and represents more than 44000 neurologists and neuroscience professionals worldwide who provide crucial patient care seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in a stunning energy-efficient office located in downtown Minneapoliss dynamic Mill District and our public policy office is near the action on Capitol Hill in Washington DC. Both locations offer easy access to light rail major bus lines parking options walking/biking paths and a myriad of dining and entertainment choices making it a vibrant hub for everyone.

What we look for.

Education:

• Bachelors degree in English Communications Humanities or related field

Experience:

• Minimum of 5 years of experience dedicated to customer service and customer engagement
• Demonstrated ability to uphold the AANs values
• Experience working with members in an association style organization
• Ability to handle confidential information
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficient in MS Word Excel and PowerPoint
• Strong analytical and problem-solving skills
• Certified Association Executive (CAE) is preferred
• Public speaking experience is preferred
• Experience in advancing strategic programs is preferred
• Advanced knowledge of Higher Logic Online Community platform or similar platform is preferred

Relevant education and/or experience exceeding the required qualifications may be substituted on a year-for-year basis.

Travel Requirements: Minimal travel required up to 5%

Location: Minneapolis MN and is identified as hybrid (required to work in the office with the ability to work remotely part of the week)

Schedule: Occasional evening and weekends required

What we offer.

Our excellent benefits package that works as hard for you as you do for us.

• Thrive at Work and Beyond
  • Flexible work arrangements
  • Generous PTO & holidays
  • Comprehensive wellness programs
  • Paid parental family and bereavement leave
• Benefits to Secure Your Future
  • Competitive salary & incentive program
  • 10.5% 401(k) contribution & financial planning resources
  • Paid life and both long- and short-term disability insurance
• Benefits to Grow With Us
  • Tuition reimbursement
  • Professional development opportunities
  • Diversity Equity and Inclusion training programs
  • Monetary years of service recognition awards
• Feel Recognized & Connected (Culture & Community)
  • Employee awards & peer recognition to celebrate excellence
  • Team-building events & company celebrations to foster connections
  • Diversity Equity & Inclusion initiatives to create a culture where everyone belongs
  • Volunteer days & charitable giving programs to make an impact beyond the workplace
• Health & Happiness (Medical Dental Vision & More)
  • Comprehensive health coverage with medical dental and vision plans
  • Telemedicine & mental health resources for accessible care
  • Onsite workout facility gender-neutral restroom wellness and lactation rooms
  • Transportation subsidy
  • Flavored waters & on-site fitness

Great Location: Our headquarters is a beautiful energy-efficient office in Minneapolis MN. Our headquarters is in a stunning energy-efficient office located in downtown Minneapoliss dynamic Mill District and our public policy office is near the action on Capitol Hill in Washington DC. Both locations offer easy access to light rail major bus lines parking options walking/biking paths and a myriad of dining and entertainment choices making it a vibrant hub for everyone.

Great People in Great Careers: The AAN offers talent opportunities in the fields of Administration Accounting Marketing Communications Digital Development Event Planning Social Media Research Health Policy Information Systems Project Management and more.

ADDITIONAL RESOURCES

View our press room conferences world-renowned guidelines social media channels patient and caregiver magazine and most recent Annual Report.

Technical Support

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The American Academy of Neurology is an equal opportunity employer.

Required Experience:

IC