Eligibility Advisor I - Temporary

Date: Jun 19, 2026 Location: BALLINGER, TX Job Summary This is a temporary position that will end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. We are seeking a highly motivated, compassionate and dedicated individual to assist the most vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services. The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is hiring for an Eligibility Advisor I – Temporary. This role is part of a high‑performing, innovative team that delivers integrated support services to help individuals reduce institutionalization, remain in community settings, and promote economic and personal self‑sufficiency. Job Classification The Eligibility Advisor I position includes three job classifications: Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker. All establish eligibility for various financial and medical programs, including the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD), and Medicaid. Responsibilities Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs. Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system. Compute and authorize benefits based on eligibility determination. Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes. Perform other duties, as assigned. Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines. Knowledge, Skills & Abilities Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants. Read, understand, apply, and explain detailed regulations and policies. Perform basic arithmetic functions. Manage time efficiently by establishing priorities in accordance with importance of deadlines. Establish and maintain effective work relationships with others. Communicate effectively both verbally and in writing. Follow written and oral directions and instructions. Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel. General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Use Microsoft Teams and potentially soft phone technology as part of everyday job expectations. Requirements Education : High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. Experience : One (1) year of customer service experience with public contact (retail, call center, clerical, hospitality, banking, receptionist, or similar). Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Additional Information Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. Telework Disclaimer: This position may be eligible for telework. All HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. Equal Opportunity Employer HHSC is an equal opportunity employer. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. #J-18808-Ljbffr Texas Health and Human Services