Outlet Server - HRC Philadelphia

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.
• Running food. 
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system. 
• Properly checks I.D.s – for guests who appear to be under 30 years old. 
• Demonstrating responsible alcohol service. 
• Demonstrating impeccable product knowledge. 
• Suggestive selling - using proven techniques. 
• Answering questions - accurately and politely. 
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. 
• Maintaining a clean & organized station – including pre-bussing & table maintenance. 
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. 
• Demonstrating knowledge of all table/station numbers. 
• Directing guests to areas & restrooms. 
• Creating memorable experiences. 
• Entertaining guests to create “Raving Fans.”