Program Coordinator - Supportive Housing

The Opportunity Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we’ll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection. Homeward Bound of Marin is a dynamic and evolving non‑profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 50‑year history and strong interdisciplinary partnerships with other private and public partners, Homeward Bound is positioned for impactful growth over the next decade. We’re looking for a Program Coordinator to join our adult shelter and housing team and support residents as they build stability and self‑sufficiency. In this role, you’ll work with participants in our newly opened 26‑unit workforce housing program, which provides affordable housing for adults and families transitioning out of homelessness. Residents are employed in the local community, and you will help them maintain their housing, navigate challenges, and move toward greater independence. Through consistent, onsite support, you’ll play a key role in ensuring residents feel supported, seen, and genuinely set up for long‑term success. The Candidate At the heart of our work is the mission of “Opening Doors to Safety, Dignity, Hope, and Independence.” We’re looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who enjoys working as part of a collaborative team. The ideal candidate has experience in case management or supportive services and is comfortable working alongside individuals and families impacted by homelessness and complex systems. You communicate with empathy and clarity, approach challenges with patience and flexibility, and balance encouragement with accountability as you help residents build stability, confidence, and long‑term independence. Education Or Training Equivalent To Bachelor’s degree in social work, social welfare, psychology, or a related field, or at least 3 years of experience in a related residential or housing program. Qualifications And Abilities Minimum of three (3) years’ experience working with under‑resourced or low‑income populations; experience working with individuals experiencing homelessness preferred. Experience in residential and/or housing programs. Bilingual (English/Spanish) preferred. Knowledge of Housing First and harm‑reduction principles. Working knowledge of SSI, SSDI, and SDI. Experience with data entry systems (HMIS, Salesforce, or similar). Proficiency with Microsoft Word, Excel, cloud‑based systems, and Adobe. Comfort working in a culturally and ethnically diverse environment. Working knowledge of substance dependence disorders and mental health disorders. Demonstrate the ability to seek feedback, ask questions, and apply constructive suggestions. Ability to interact with residents in a compassionate, flexible, and respectful manner, maintaining professionalism in all interactions. Efficient in handling multiple tasks simultaneously and making quick, informed decisions in fast‑paced environments. Ability to work effectively both independently and as part of a collaborative team. Physical Requirements Ability to sit and use a computer mouse, keyboard, and monitor for moderate periods of time (1 – 3 hours per day). Ability to stoop, crouch, kneel, or crawl occasionally. Ability to lift or move objects up to 40 pounds. Key Responsibilities Provide housing‑focused case management in one‑on‑one settings for up to 24 single adults and group settings. Incorporate CalAIM care coordination and housing stabilization strategies into individualized housing and care plans, in collaboration with healthcare, behavioral health, and community‑based partners. Identify and address barriers to housing stabilization, including chronic homelessness, mental and physical health needs, substance use disorders, under‑employment, lack of income, and other systemic barriers. Skillfully prevent and/or resolve conflicts using a strengths‑based approach. Manage a full caseload and bi‑weekly/monthly meetings, with strong organization, time‑management, and prioritization skills. Participate in weekly supervision, program meetings, all‑staff meetings, and required training. Respond to urgent and crisis situations, including coordination with emergency medical teams, fire department, law enforcement, psychiatric services, and community partners as needed. Prevent and resolve conflicts using a strengths‑based, trauma‑informed approach. Provide supportive services, guidance, and referrals to community resources. Engage program participants regularly and consistently to support program participation and progress toward housing stability. Able to maintain professional boundaries and set limits. Perform other duties as assigned. Documentation And Compliance Complete timely, accurate, and compliant documentation, including billable case notes, assessments, care plans, and progress updates, in accordance with policies and funder requirements. Ensure client records clearly demonstrate eligibility, service delivery, engagement, and progress toward housing, health, and personal goals. Maintain accurate and timely data entry in HIPPO (Salesforce database) and HMIS. Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housing goals, and discharge documentation. Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions. Case Management, Housing‑Focused Services, And Outcomes Develop, implement, and regularly update individualized, client‑centered housing and care plans. Monitor, document, and adjust plans proactively to address changing needs or barriers. Coordinate services with internal teams and external partners to ensure continuity of care and timely referrals. Document housing and service outcomes to support program performance measurement and funder reporting. Develop, implement, and monitor financial literacy services tailored to covering topics such as budgeting, credit repair, savings strategies, and employment preparedness. Assist program participants in housing retention, job readiness skills, job placement and retention services, education on living skills, navigating resources and referrals, eviction diversion, and addressing physical and mental health issues. Property Management And Housing Placement Assist the Senior Director of Housing with client identification and screening for housing eligibility, leasing, and client move‑ins. Assist the Senior Director with refining program policies and practices, unit setup and purchasing, and facility troubleshooting. Promptly submit documentation to the Marin Housing Authority for the issuance of client vouchers and rental calculations/recalculations. Assist with property management, including but not limited to creating and tracking maintenance requests, maintaining site presence across the housing campus, tracking client rental payments, issuing legal notices, and documenting tenancy challenges. Proactively monitoring of building needs, rounds, coordinating with facilities. Written & Verbal Communication Skills Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before small groups of clients or employees of the organization. Communicate clearly and professionally with supervisors, team members, volunteers, and program participants. Relationships Foster open and collaborative relationships with colleagues, working as a cohesive team with all Homeward Bound staff. Uphold strict confidentiality regarding all program participants. Culture Enthusiasm for working in a mission driven environment with individuals with previous experiences of homelessness. Commitment to ending homelessness and working effectively with diverse populations. Sense of humor and ability to contribute to a positive, respectful workplace culture. Equal Opportunity Employer Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. It has always been and continues to be Homeward Bound’s policy that employees should be able to enjoy a work environment free from all forms of harassment and discrimination. We encourage applicants of justice backgrounds to apply for any open position for which they feel qualified. Competitive Benefits 100% Employer‑Paid Medical, Dental, and Vision Insurance Discretionary 403B match 3 weeks’ vacation 13 paid holidays 12 sick days annually Employee Assistance Program Free lunch at Admin Site Comprehensive list provided at offer To Apply Send resumes to View email address on click.appcast.io with the position in the subject line. $33 – $35 per hour DOE with a competitive benefits package which includes 100% employer paid medical, vision and dental insurance, 3 weeks’ vacation, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement. This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience. #J-18808-Ljbffr Homeward Bound of Marin