Helpdesk Associate

IT Helpdesk Associate Location: Addison, TX Department: Information Technology Reports To: IT Manager Classification: Full-Time | Exempt Position Overview Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position will require applicants to manage and resolve internal helpdesk requests ensuring reported issues are addressed or escalated as needed. This position also requires applicants to understand corporate onboarding policies and procedures and to be proficient in troubleshooting many different types of issues across an assortment of hardware and software. Key Responsibilities Proficiency in the setup and troubleshooting of onsite and remote computers, printers, scanners, copiers, and other network-enabled devices in a Microsoft Active Directory environment. Prior experience installing, configuring, and troubleshooting a variety of software and desktop operating systems such as Office 365 products and Windows 11. Must understand networking concepts such as DNS and DHCP. Experience running network wiring and terminating cables with RJ45 connectors and keystone jacks. Must be capable of following established procedures and policies. Manage and resolve helpdesk requests in person or over the phone and escalated tickets when necessary to ensure a timely resolution. Will be responsible for carrying out security awareness training for personnel who do not have computer access to online training. Must be able to handle high stress situations where system downtime needs to be resolved as quickly as possible. Responsible for maintaining an accurate inventory of computers, software, and licensing in an established helpdesk system. Position will require lifting some heavy IT equipment ranging up to 45 lbs. Required Qualifications The ideal applicant should have a minimum of 3 years’ experience in a helpdesk role. Must have great multi‑tasking and people skills and enjoy working in a fast‑paced environment. What We Offer Competitive salary based on experience Comprehensive medical, dental, and vision insurance Life insurance, short-term disability, and long-term disability coverage 401(k) retirement plan Paid vacation and holidays #J-18808-Ljbffr Dean Technology, Inc.