Receptionist/Front Desk Staff

Front Desk Receptionist

As a Front Desk Receptionist at Essen Healthcare, you will be the first point of contact for our patients and visitors, playing a crucial role in providing a welcoming and organized environment. Your primary responsibilities include assisting patients, ensuring efficient patient flow, updating patient demographics, and performing various administrative tasks. Effective communication, interpersonal skills, and multitasking abilities are essential for success in this role. You will also collaborate with healthcare professionals to support the overall patient experience and ensure seamless operations within the facility.

Key Responsibilities:

• Patient Greeting and Assistance: Greet and assist patients, visitors, staff, and other personnel as they arrive, ensuring a positive and friendly atmosphere.
• Check in visitors and notify the relevant staff members of their arrival.
• Address patient inquiries with professionalism and provide helpful information as needed.
• Communication and Coordination: Respond to transferred calls and handle inquiries as appropriate.
• Contact patients to confirm upcoming appointments and provide necessary information.
• Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.
• Ensure the proper closure of all visits by the end of each day.
• Review and respond to incoming communications, including emails and faxes, with proposed timelines for completion.
• Document Handling: Handle various documents, including medical forms, ensuring they are properly scanned, processed, and dispatched as required.
• Download and organize specific patient documents and ensure they are available for processing.
• Collect and process patient copayments accurately and efficiently.
• Provide patients with all discharge/check-out orders, forms, and letters.
• Task Management and Organization: Monitor and review front desk communications, including emails and voicemails, to determine appropriate actions.
• Facilitate the conversion of patient primary care providers as needed.
• Guide and help patients with primary care assignments as necessary.
• Assist patients with scheduling transportation as needed.
• Administrative Support: Check incoming supplies and coordinate necessary maintenance for office equipment.
• Ensure all administrative tasks, including system updates and record management, are completed promptly.
• Collaborate with healthcare professionals to ensure smooth patient flow and support overall operations.
• Perform other duties or projects as assigned by management.

Competencies:

Patient Focus: Prioritizes the needs of patients/members in all actions and decisions. Drive Results: Exhibits an achievement mindset, takes initiative, and fosters a culture of continuous improvement to meet performance goals. Instills Trust: Builds effective relationships grounded in trust, fostering collaboration and productive outcomes. Self-Development: Values continuous learning, growth, and adaptation to enhance skills and embrace feedback. Being Resilient: Bounces back from setbacks, learns from challenges, and moves forward with strength. Ensures Accountability: Takes ownership and fosters accountability within their team. Builds Effective Teams: Sets teams up for success by emphasizing clarity, relationships, and optimized processes. Collaborates: Brings together diverse talents to achieve common goals through effective communication and cooperation. Courage: Confronts challenges with integrity and determination, resolving conflicts constructively. Manages Ambiguity: Navigates uncertainty with adaptability and resilience during times of change. Drives Vision and Purpose: Inspires a positive outlook and rallies support around a shared vision for organizational success. Values Differences: Cultivates a respectful work environment where diverse perspectives are valued and leveraged for collective success.

Required Qualifications:

• High School Diploma or General Education Degree (GED)
• Minimum 6 months of customer service experience
• Beginner-level proficiency in using Microsoft Office and Google Suite
• Familiarity with eCW is preferred.

Required Skills:

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Familiarity with medical terminology and basic understanding of healthcare procedures
• Proficiency in using office software and electronic health record (EHR) systems.
• Strategic and creative thinking
• Solution-oriented mindset
• Open and welcoming to change.
• Comfortable working in group settings

Minimum two years of customer service experience preferred (Required) Bilingual (Spanish) (Preferred) Proficient in Microsoft Office (Excel & Word) (Required) Familiar with ECW is a plus (Preferred)

Equal Opportunity Employer: Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.