Sebastopol Insurance Office Manager

Job Description

Job Description

At Schimmel Farmers Insurance Agency, we believe that insurance is about more than just policies; it is about protecting the dreams and livelihoods of our neighbors right here in Sebastopol. We are looking for an office manager who shares this perspective and is ready to help us cultivate a workplace that feels like a home for our staff and a sanctuary for our clients. In this role, you will be the heartbeat of our office, ensuring that our operations run smoothly while supporting and organizing our team to reach their full potential. You will have the space to implement your own ideas on how to better serve our local community and create a culture of genuine care. We are a team that values kindness, reliability, and clear communication above all else. If you are someone who takes pride in turning complex tasks into simple solutions and enjoys being the person everyone turns to for guidance, you will feel right at home with us. We invite you to bring your experience and your warm personality to our Sebastopol office and help us continue to make a tangible difference in the lives of the people who live and work alongside us.

Base wage is paid hourly starting between $25.00 - $35.00 based on licensing and experience.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Paid Federal Holidays Off

Commission Opportunities

Quarterly Bonus Opportunites

1-hour Lunch Breaks

Annual Pay Raises

Supportive Team Environment

Full funding of License Education costs and Administrative fees

Responsibilities

Oversee the daily operations of our Sebastopol branch to ensure a welcoming and efficient experience for every visitor.

Support our licensed staff by delegating tasks and setting realistic expectations on a daily and weekly basis.

Manage agency workflows, from processing and assigning critical alerts to tracking renewals and client requests.

Keep our office organized and compliant by filing customer and agency documents, as well as running tracking reports on agency metrics.

Build and maintain relationships with our local policyholders to ensure they feel truly supported.

Maintain and update account records within our client records software.

Requirements

California Property & Casualty and Life & Health insurance licenses are encouraged for higher starting pay, but not required.

Three or more years of experience managing an insurance office or similar professional environment.

Strong command of agency management software and digital record-keeping systems.

Demonstrated ability to lead, mentor, and foster growth in a small team.

Exceptional organizational habits and a keen eye for operational detail.

Previous experience with client retention strategies and customer service.