Director of Operations & Administration

Job Description

Job Description

Reports to: CEO

Schedule: Full-time, on-site: Monday – Friday (with Mon–Thurs schedule overlapping production team 5am – 3:30pm as needed)

About Teeccino

Teeccino Caffe, Inc. is a small, fast-growing natural/organic brand of herbal teas and coffee alternatives, with 45 employees and operating a single SQF-certified manufacturing facility. We're a lean, hands-on team: leaders here build and run processes directly rather than overseeing multiple layers of management or optimizing systems that are already mature. This role suits someone who wants to be close to the production floor every day and is energized by the pace and resourcefulness of a growing, founder-led CPG company — not someone coming from a large multi-plant or multi-billion-dollar operation used to many teams underneath them.

Summary

We're seeking an experienced, hands-on Director of Operations & Administration to lead end-to-end manufacturing and operational excellence in our SQF-certified facility, while also owning the administrative backbone of the company — HR operations, facilities, IT systems, and general office administration. This is a dual-scope role for someone who is equally comfortable walking the production floor and managing the day-to-day systems that keep a small, growing company running smoothly. The candidate must be bilingual English/Spanish and a hands-on leader with manufacturing or general operations experience at a similarly sized company, deep knowledge of GMP regulatory compliance, and a proven track record of building high-performing teams with lean corporate infrastructure.

Core Functions

Operations & Manufacturing Leadership

• Responsible for Operations function with management of Warehouse Manager, Production Planner, Production Supervisor, and Head Maintenance Mechanic
• Partner with Supply Chain on inventory management and planning
• Drive throughput, overall equipment effectiveness (OEE), labor productivity, and on-time in-full (OTIF) performance
• Collaborate with R&D and Production team to scale new products from pilot to full production
• Lead capacity planning and capital projects (equipment, automation, facility renovation/expansion)

Safety, Quality & Compliance

• Manage and oversee our SQF Practitioner, who owns day-to-day SQF certification, HACCP program administration, and other compliance certifications including Organic, GFCO, and Kosher
• Ensure company-wide awareness of and adherence to SQF and HACCP programs, including daily GMPs and policy compliance
• Manage OSHA and workplace safety training program
• Champion a strong food and workplace safety culture across all departments

Planning and Inventory Optimization

• Oversee schedule with Production Planner to meet demand with optimal efficiency
• Collaborate with Supply Chain to ensure raw material availability and inventory optimization while considering cash-flow impact and facility space constraints
• Oversee inventory system through current ERP, Acctivate, and a future ERP implementation

Continuous Improvement & Cost Management

• Lead Lean / Six Sigma initiatives to improve yield, reduce waste, and lower COGS
• Establish KPIs and dashboards for safety, quality, delivery, cost, and team morale
• Own operational P&L performance in partnership with CFO
• Identify and execute margin improvement initiatives

People Leadership & Culture

• Continual training and coaching to develop Production and Warehouse supervisors and team members
• Foster a culture of accountability, safety, continuous improvement, and respect
• Support workforce planning, training, and succession planning
• Ensure strong labor relations and compliance with HR policies

Administration & People Operations

• Oversee the administration of HR company-wide in collaboration with the Chief Accountant: onboarding/offboarding, benefits administration liaison, employee handbook, and policy administration
• Own company-wide timekeeping and attendance policy enforcement — including time card accuracy, PTO/sick day requests, and schedule adherence — ensuring hours worked and time off are properly logged and communicated to Accounting before approval
• Manage general office administration and company-wide facility needs beyond the production floor (insurance renewals, general vendor, maintenance and service contracts)
• Oversee Company IT systems and AI implementations
• Act as a key point of contact for company-wide administrative policy and process questions

Required Qualifications

• 7-10 years of progressive leadership experience in operations or general management, ideally at a company with $20M–$75M in annual revenue
• Manufacturing/CPG operations experience preferred; candidates with strong general operations and administrative management experience from other industries will also be considered given the dual scope of this role
• Comfortable operating with lean corporate infrastructure and building processes from the ground up, rather than managing multiple layers of staff or optimizing already-mature systems
• Experience with organic certification compliance and audits, or comparable regulatory/compliance experience
• Strong knowledge of FDA/FSMA, HACCP, GMPs, food safety systems, and OSHA workplace safety compliance (or demonstrated ability to quickly build this expertise)
• Experience leading multi-functional teams, including administrative/HR functions
• Track record of driving operational excellence, cost reduction, and scalability
• Bilingual English/Spanish

Preferred Experience

• Comfortable in high-growth, fast-paced, multi production line manufacturing environments
• Experience with ERP and inventory management systems including advanced production planning, Excel expertise, and Microsoft Teams
• Prior experience owning or co-owning HR administration, office administration, or IT vendor management at a small company
• Bachelor's degree
• Training in Lean, Six Sigma, and/or Total Production Maintenance (TPM)

Physical Requirements

• Ability to stand and walk for an entire shift as well as sit at a computer for extended times
• Ability to bend, kneel, twist, climb, and reach in various directions
• Tolerance for a noisy environment